Moneera Verma
Coimbatore
Summary
Strategic Business Solutions Manager with experience in driving operational efficiency and business growth. Strengths include strategic planning, process optimization, and team leadership. Demonstrated success in implementing solutions that improve productivity, reduce costs, and enhance customer satisfaction. Experience includes managing cross-functional teams and collaborating with stakeholders to deliver value-driven results.
Overview
17
17
years of professional experience
Work History
Business Solutions Manager
EIL Global Pty Limited
Coimbatore
11.2023 - Current
- Spearheaded global IT service delivery across APAC regions, ensuring alignment with client objectives and adherence to SLAs.
- Delivered onsite IT field services and technical support, ensuring compliance with 4-hour, 8-hour, and Same Business Day (SBD) SLAs.
- Collaborated with cross-functional teams to address challenges and enhance service delivery operations.
- Cultivated strategic partnerships with key clients and stakeholders, enhancing business growth and client satisfaction.
- Acquired new customers through targeted email campaigns and strategic outreach initiatives.
Senior Business Development Associate
Verticurl (a WPP Company)
Coimbatore
07.2021 - 04.2023
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- 'Managed over 80 customer calls per day and as a result Increased sales by 10%".
- Exceeded target individual average revenue goals year over year.
- Formulated and executed strategic initiatives to improve product offerings.
- Cultivated company-wide culture of innovation and collaboration.
- Used HubSpot to handle current portfolio and prospective leads.
- Communicated with local organizations to build networks and develop leads.
- Determined business development opportunities and implemented effective strategy for client acquisition
- Acted as main point of contact in matters relating to client concerns and needs
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Developed business pipeline using cold and warm techniques
- Expanded business through effective network development, identifying new, and prospective clients
- Brought in new accounts through successful networking strategies and promotional approaches
Senior Sales Specialist
Dot Com Solutions (DCIS)
Coimbatore
08.2012 - 07.2017
- Listening to customer requirements and presenting appropriately to make a sale
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquirers
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Negotiating on price, costs, delivery, and specifications with buyers and managers
- Challenging any objections with a view to getting the customer to buy
- Reviewing your own sales performance, aiming to meet or exceed targets
- Attending team meetings and sharing best practice with colleagues.
- Developed and maintained knowledge of current sales and promotions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Senior Process Associate
KGISL, KG Information Systems Limited
Coimbatore
02.2008 - 07.2012
- Develop a sales strategy to achieve organizational sales goals and revenues
- Set individual sales targets with a sales team
- Oversee the activities and performance of the sales team
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluate the performance of sales team
- Responded to advanced issues with professional and relationship-focused approach
- Processed payments promptly and delivered to appropriate entities.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Determined and recommended methods to implement improvement opportunities.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Monitored and reported on process performance to verify compliance with established standards.
Education
B.COM -
Annamalai University
Coimbatore, Tamil Nadu05.2009
Skills
- Product Knowledge
- Client Satisfaction
- New Business Opportunities
- Team Goals
- Development Activities
- Customer Relationship Management
- Business-to-Business Sales
- Customer Consultations
- Customer Needs Assessments
- Consultative Sales Approach
- Performance Goals
- Lead Generation
- Continuous Improvement
- Consultative Selling Techniques
- Customer Rapport-Building
- Effective Scheduling
- Cold Calling
- Customer Acquisition
- Outreach Initiatives
- Business-to-Customer Expertise
- Sales Team Development
- Market Research
Education
Coimbatore, Tamil Nadu
Contact
Coimbatore Tamil Nadu
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Business Solutions Manager
EIL Global Pty Limited
11.2023 - Current
Senior Business Development Associate
Verticurl (a WPP Company)
07.2021 - 04.2023
Senior Sales Specialist
Dot Com Solutions (DCIS)
08.2012 - 07.2017
Senior Process Associate
KGISL, KG Information Systems Limited
02.2008 - 07.2012
B.COM -
Annamalai University
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