Mounesh Pattar
Bangalore
Summary
Possessing over 18 years of experience in IT services, built a versatile career encompassing delivery management, bid solutioning, consulting, service operations, network administration, and business analysis.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Business Consultant (Delivery Partner/Solution Lead-Pre-Sales)/Service Delivery Manager
Tata Consultancy Services Limited
Bangalore
11.2011 - Current
- End-to-end delivery ownership for ITIS, ADMS, and BPO engagements.
- Single point of accountability for client outcomes and SLA compliance.
- Established governance frameworks and risk controls.
- Oversaw transition from pre-sales to delivery execution.
- Partnered with senior stakeholders to align delivery with business goals.
- Directed cross-functional teams and mentored talent.
- Drove process optimization using ITIL V4 and Lean Six Sigma.
Bid Management & Solution Lead
Tata Consultancy Services
Bangalore
07.2020 - 05.2025
- Managed large framework deals (£20M–£50M) in CPG and utilities.
- Led pricing, financial modeling, client presentations, and BAFO.
- Owned RFI/RFP/RFX responses through contract sign-off, facilitating timely and comprehensive submissions.
- Coordinated cross-functional bid teams and tracking plans, enhancing collaboration and streamlining bid processes.
- Directed full bid lifecycle for UK G Ireland and Middle East, ensuring alignment with client expectations and strategic objectives.
Assistant Consultant
Tata Consultancy Services
Bangalore
02.2018 - 07.2020
- Standardized ITSM processes (Incident, Problem, Change, Release, Service Request) per ITIL V4.
- Led transitions to managed services, ensuring operational readiness and alignment with client needs.
- Acted as a client SPOC, shaping service roadmaps and transformation.
- Drove continuous service improvement through root cause analysis, automation initiatives, and Lean Six Sigma methodologies.
- Established governance, tracked SLAs/KPIs, and ensured compliance.
- Built ITSM capability by developing assets, delivering training programs, and mentoring team members.
Service Delivery Manager
Tata Consultancy Services
Bangalore
01.2014 - 02.2018
- Directed ITIL‑aligned operations across Incident, Problem, Change, and Release management.
- Led transition projects, standardizing processes and establishing governance frameworks to enhance service delivery.
- Monitored SLAs/KPIs for compliance, identifying areas for performance enhancement.
- Partnered with stakeholders to define service roadmaps and manage escalations.
- Drove continuous improvement through RCA, automation, and Lean practices, resulting in streamlined operations.
- Coordinated CAB/release meetings, ensuring operational readiness.
- Mentored teams and developed reusable service management assets.
- Managed IT service desk operations, acting as escalation point and maintaining high customer satisfaction.
Network Admin (Co-Ordinator)
Tesco PVT LTD
Bangalore
08.2009 - 05.2011
- Planned and managed end-to-end migration activities across stores.
- Designed Cisco network architecture and configured routers/switches.
- Coordinated field engineers for installation, cabling, and hardware replacement to ensure timely project execution.
- Ensured service continuity, monitored SLAs, and minimized downtime.
- Conducted testing and validation of connectivity, applications, and POS systems.
- Provided post-migration support and documentation to facilitate smooth transition to steady state operations.
- This is a 2-year project of Upgrading TESCO store in UK with other vendor network hardware to CISCO Hardware.
- Developed weekly action plans and coordinated with vendors to align project timelines and deliverables.
- Managed change requests to ensure timely implementation of necessary updates.
- Developed backup plans for stores during device migration.
Network Admin (Co-Ordinator)
Infosys PVT LTD
08.2006 - 04.2009
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Worked closely with team members to meet project objectives and deadlines effectively.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
B.Com. -
Mudalagi Education Society (MES)
Mudalagi01-2006
Skills
- Project management
- Delivery management
- Service management
- Client management
- Compliance management
- Process optimization
- Growth strategy
- Technical aptitude
- Analytical skills
- Problem solving
- Attention to detail
- Team leadership
- Collaboration skills
- Communication skills
- Presentation skills
- Client expertise
- Adaptability
Certification
- Microsoft Certified: Azure AI Fundamental, 02/24/20
- Microsoft Certified: Azure AI Engineer Associate, 02/24/20
- Certification- ITIL V4 Foundation, 12/19
- ITIL V3 Service Operation Certified, 06/17
- ITIL V3 Foundation Certified, 08/12
Personal Information
Date of Birth: 25 May
Languages
- English
- Hindi
- Kannada
Overall Career Timeline - Total Years
18
Timeline
Bid Management & Solution Lead
Tata Consultancy Services
07.2020 - 05.2025
Assistant Consultant
Tata Consultancy Services
02.2018 - 07.2020
Service Delivery Manager
Tata Consultancy Services
01.2014 - 02.2018
Business Consultant (Delivery Partner/Solution Lead-Pre-Sales)/Service Delivery Manager
Tata Consultancy Services Limited
11.2011 - Current
Network Admin (Co-Ordinator)
Tesco PVT LTD
08.2009 - 05.2011
Network Admin (Co-Ordinator)
Infosys PVT LTD
08.2006 - 04.2009
B.Com. -
Mudalagi Education Society (MES)