Mongsen Tsudong

Effectively manages a high volume of inbound calls, ensuring minimal wait times and high-quality engagement. Guide customers through the end to end payment process, assisting with credit card transactions, billing cycle, refunds and explain complex invoice structures to customers in a clear jargon- free manner.

Dynamic sales executive with a focus on high velocity on lead generation. Skilled in delivering tailored solutions through persuasive communication.

Responsible for delivering high- quality education and fostering a productive learning environment. My responsibility was to create lesson plans, reading material and hold responsibility to provide one-on-one guidance.

Accurately input and update student demographic enrolments status ie fees, academic transcript.