Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
AdministrativeAssistant

Monica Agarwal

Customer Support Executive
Visakhapatnam

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Patra India Pvt Ltd
07.2022 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Support Executive

Concentrix Daksh India Pvt Ltd
09.2020 - 02.2022
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Conducted surveys to determine customer opinion of products and services.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Responded proactively and positively to rapid change.

Teacher Leader

New Era English Medium School
06.2014 - 04.2019
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Incorporated multiple types of teaching strategies into classroom.
  • Graded and evaluated student assignments, papers, and course work.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Created and developed lesson plans to meet students' academic needs.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Education

Bachelor of Arts - Computers

Krishna Degree Collage
Visakhapatnam
04.2001 -

Skills

    Account Updating

undefined

Hobbies

Cooking, Reading books, Travelling.

Timeline

Customer Service Representative

Patra India Pvt Ltd
07.2022 - 05.2023

Customer Support Executive

Concentrix Daksh India Pvt Ltd
09.2020 - 02.2022

Teacher Leader

New Era English Medium School
06.2014 - 04.2019

Bachelor of Arts - Computers

Krishna Degree Collage
04.2001 -

Similar Profiles

CREATE PROFILE
Monica AgarwalCustomer Support Executive