Monica Alexander

• Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
• Improved patient satisfaction by providing timely and accurate financial information.
• Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
• Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
• Streamlined billing processes for increased efficiency and accuracy in payment collections.
• Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
• Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.

Interviewed applicants to obtain and verify information to determine eligibility.
Maintained a high level of confidentiality when dealing with sensitive
information related to clients' cases.
Approved or denied applications, informing applicants within required time
frames.
Conducted comprehensive assessments to determine the eligibility of
individuals for government assistance.
Advised clients of deadlines, time frames and actions required to qualify for
eligibility.
Assisted clients in completing applications for benefits, providing them with
guidance throughout the process.
Performed detailed data entry into multiple software systems to accurately
update individual records.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• This was a position to help clean up a friends store, not long term, trained the new store manager

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.