Monica Amravat
Navi Mumbai
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
Belapur, Navi Mumbai, Maharashtra
04.2024 - Current
- Responsible for operations in Mumbai and Western regions at present company.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Delegated work to staff, setting priorities and goals.
- Led staff training sessions to improve service quality and operational skills.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Conducted interviews and made hiring decisions to establish a cohesive team
- Excels in managing Management Information Systems (MIS) and devising innovative strategies to expedite claims resolution and reduce TAT.
- Ensured compliance with company policies, procedures, and regulations.
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Developed and maintained relationships with Insurers, Insureds and Brokers.
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Arranged special events, including employee recognition ceremonies and annual branch outings, to foster a positive work environment.
Senior Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
Belapur, Navi Mumbai, Maharashtra
04.2023 - 03.2024
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Managed a team of 20+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Involved with teams daily routine
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
Operations Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
Belapur, Navi Mumbai, Maharashtra
12.2022 - 03.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on WIP, monitored Invoice Register, and Outstanding Register.
- Monitored continuous collection by teams.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to staff members on daily tasks and objectives.
- Resolved conflicts between team members in an effective manner.
Assistant Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
Belapur, Navi Mumbai, Maharashtra
01.2020 - 03.2023
- Handled claims during the 2021 Maharashtra Floods and Cyclone Tauktae claims.
- Handled Marine claims for a private insurer, maintaining their TAT and providing utmost prompt service.
- Was SPOC for overseas claims for India and handling west region claims.
- Liaising with other branches on claims progress and reporting the same to Insurer/Reinsurer.
Deputy Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
Belapur, Navi Mumbai, Maharashtra
04.2022 - 11.2022
- Responsible for overseas reinsurer driver claims as SPOC.
- Liasioning with PAN India Branches upon claim updates and progress.
- Handled West region overseas claims.
Manager- Process Adherence
M/s. Absolute Insurance Surveyors & Loss Assessors Pvt. Ltd.
Belapur, Navi Mumbai, Maharashtra
04.2015 - 03.2017
- Operational Excellence via continuous improvement of the process.
- To handle a team of 5 members, each of whom handles claim files.
- Achieve the target and deliver compliance to the company.
- To increase customer satisfaction by quality and quantity compliance with a timely schedule.
- Incorporate new processes as per requirement.
Chief Engineer
M/s. Arham Pumps
Ahmedabad, Gujarat
04.2010 - 02.2014
- To understand the pain areas of various departments by studying the process.
- To conduct process mapping for various processes on a need basis.
- Independently develop SOPs for various functions, frame change control of SOPs, and train employees on SOPs.
- Conduct and facilitate departments in performing Root Cause Analysis.
- Training of employees to use the 7 Quality Tools. Implementation and audit of 7 Quality tools.
- Conducted batch training on the shop floor to educate employees in Lean Six Sigma concepts.
- Facilitate Kaizen events in various departments.
- Make a quality dashboard for monthly updates.
- To conduct audits as when required on SOP, 7 QC, Lean & ISO ( if required ).
- Supervisory experience in planning, production, and manufacturing in a discrete manufacturing environment.
- Managed quality assurance activities and inspection of openwell submersible pumps, regenerative self-priming pumps, and pumpsets through root cause analyses, quality at source.
- Lead and manage the continuous improvements initiative, initially within the HR team and subsequently across the organization as required.
- Improve/design the processes from time to time, in line with the emerging industry scenario. Implement Quality Control activities across the projects to sustain and improve quality and productivity.
- Strategizing and implementing appropriate quality controls. Work with senior management to devise and implement appropriate quality controls.
- Work on FMEA and six sigma tools, such as root cause analysis, with operational/functional teams, with the help of MINITAB software.
- ISO 9001:2008 awareness and established track record of success in annual audits of ISO and SQP (Six Sigma audits conducted by CG).
- Supervising Production Planning, Testing of pumps, and R&D activities. Designing Quality Assurance Procedure, Organogram, Process Sheets, Flow Charts, and QMS.
- Knowledge of EHS requirements.
- A depth in cementing the healthy relationship with client/supplier for generating progress of work, and leading work towards accomplishing business and corporate goals.
Junior Engineer Trainee
M/s. Heavy Metal & Tubes India Pvt. Ltd.
Gandhinagar, Gujarat
07.2009 - 03.2010
- Participated in checking theoperation of SCADA (SIEMENS) operating system at M/S Heavy Metal & Tubes Ltd. (Unit I), having eight Siemens AC drives rated 60 HP and one 100HP with atomization Technology of SIEMENS SIMATIC S7 PLC Programming.
- Calculation of production per MWH daily, energy conservation activities for increasing the power efficiency of the existing plant.
- Line Control of equipment on PC/PLC of Siemens S7 (CPU 300 & 400 series) communicated with Profibus, SCADA, Panel View etc.
Inspection Engineer
M/s. SGS India Pvt. Ltd.
Ahmedabad, Gujarat
07.2007 - 02.2008
- Verification of Inspection documents & Certification.
- Finalizing the Inspection Reports or Certificates about all discipline of engineering.
Education
• Executive Program For Young Professional -
IIMC
Calcutta02-2013
Bachelor of Engineering - Electrical Engineering
V.V.P. Engineering College
Rajkot, Gujarat06-2007
Skills
- Operations Management
- Workflow Coordination
- Business operations knowledge
- Team leadership strength
- Employee Relations
- Training and development skill
- Process Improvement
- Budgeting and cost control
- Marketing initiatives
Certification
- SLA Fire, Marine Cargo, Marine Hull and Engineering.
- Licentiate (III)
- Certified Green Belt Six Sigma
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Assistant General Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
04.2024 - Current
Senior Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
04.2023 - 03.2024
Operations Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
12.2022 - 03.2023
Deputy Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
04.2022 - 11.2022
Assistant Manager
M/s. McLarens Insurance Surveyors and Loss Assessors India Pvt. Ltd.
01.2020 - 03.2023
Manager- Process Adherence
M/s. Absolute Insurance Surveyors & Loss Assessors Pvt. Ltd.
04.2015 - 03.2017
Chief Engineer
M/s. Arham Pumps
04.2010 - 02.2014
Junior Engineer Trainee
M/s. Heavy Metal & Tubes India Pvt. Ltd.
07.2009 - 03.2010
Inspection Engineer
M/s. SGS India Pvt. Ltd.
07.2007 - 02.2008
• Executive Program For Young Professional -
IIMC
Bachelor of Engineering - Electrical Engineering
V.V.P. Engineering College
- SLA Fire, Marine Cargo, Marine Hull and Engineering.
- Licentiate (III)
- Certified Green Belt Six Sigma
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