Monica Austin
South Bend
Summary
Dynamic sales and customer support manager with a proven track record at Carrabbas Italian Grill. Skilled in coaching teams to enhance performance. Recognized for implementing effective sales strategies that improved customer satisfaction and streamlined operations, fostering strong relationships and driving revenue growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Sales and Customer Support
Carrabbas Italian Grill
08.2017 - Current
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported sales team by managing customer accounts and tracking order statuses.
- Collaborated with cross-functional teams to streamline customer support processes.
- Engaged in training sessions to enhance product knowledge and customer service skills.
- Implemented feedback mechanisms for continuous improvement of customer experience.
- Adapted quickly to evolving product offerings and industry trends to better serve customers.
- Participated in team meetings to share insights on customer needs and preferences.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
Server/bartender
Carrabbas Italian Grill
08.2017 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed multiple tables efficiently, prioritizing guest needs for optimal satisfaction.
- Resolved customer complaints promptly to maintain positive dining atmosphere.
- Implemented upselling techniques, contributing to increased sales revenue during shifts.
- Coordinated with management on special events and large party reservations for seamless operations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Chilis's Bar and Grill
04.2015 - 07.2017
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Managed dining area cleanliness, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure accurate meal preparation and special requests.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Cashier/food Prep
Mancinos Pizza And Grinders
01.2013 - 08.2014
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with menu selections, enhancing overall dining experience and satisfaction.
- Maintained cleanliness and organization of work area, promoting a welcoming environment for patrons.
- Collaborated with team members to streamline service delivery during peak hours, improving workflow efficiency.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Niles High School
Niles, MINo Degree -
Lake Michigan College
Niles, MISkills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- CRM software expertise
- Staff recruitment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Goal setting and achievement
- Sales targeting
- Self motivation
- Analytical thinking
- Professionalism
- Inventory management
- New hire onboarding
Certification
Serve safe certification
Liquor license
Timeline
Manager, Sales and Customer Support
Carrabbas Italian Grill
08.2017 - Current
Server/bartender
Carrabbas Italian Grill
08.2017 - Current
Server
Chilis's Bar and Grill
04.2015 - 07.2017
Cashier/food Prep
Mancinos Pizza And Grinders
01.2013 - 08.2014
High School Diploma -
Niles High School
No Degree -
Lake Michigan College