MONICA BRADSHAW
Varanasi
Summary
Seasoned cafe manager with a strong background in managing daily operations, training staff, and supervising food preparation. Focused on improving customer satisfaction and maintaining high-quality service standards. Strong skills in inventory management, cost control, and business growth strategies. a proven track record of enhancing cafe ambiance to create memorable dining experiences for customers.
- More than a decade of experience in Store management (coffee shops & retail stores), marketing and training for the Shops Profile
- I have been part of organizations which have business models involving coffee and textile shops with social responsibilities
Experienced professional with several years of experience teaching ESL and IELTS examination preparation. Developed plans and delivered instruction on IELTS general training and academic exams. Dedicated mentor passionate about helping students build knowledge and achieve passing test scores.
Overview
24
24
years of professional experience
Work History
IELTS Trainer/Part Time
Venture English Institute
Varanasi
02.2022 - Current
- Designed effective lesson plans that incorporated a variety of teaching methods such as lectures, group discussions, role-play activities, and multimedia presentations.
- Developed and implemented IELTS-specific training plans to meet individual student needs.
- I managed the instituteand compiled a 3-month curriculum for three different levels of spoken English and an IELTS curriculum.
- Increased the institute’s profitability, built a strong team of teachers, and implemented robust systems.
- I taught all levels of IELTS classes.
- I instructed students in test-taking strategies for the IELTS exam.
Freelance English Trainer
Freelancer
Varranasi
02.2018 - Current
- I worked with students from various countries to improve their English skills for academic and business communication purposes.
- Incorporate cultural elements into lessons to increase engagement with the material.
- Assessed student progress and provided feedback on their performance.
- Encouraged critical thinking skills through engaging activities related to topics covered in class.
Café trainer & Fabric sourcer
Daughters of Cambodia
Phnom Penh
01.2013 - 01.2013
- Café set up : procuring and coordinating items for new café phase
- Coffee/Barista training : helping staff improve barista skills & revamping all drink items
- Customer service : compiled a customer service training manual
- Fabric training & sourcing : training local staff to identify different fabrics suitable for western tastes, and sourcing fabrics from China, Thailand
- Inventory set up : setting up an inventory of all raw material swatches and components
- English teaching for staff at sewing unit.
Café set up coordinator & Fabric purchaser trainer
Daughters of Cambodia
Phnom Penh
01.2012 - 01.2012
- Café set up : procuring and coordinating items for new café phase
- Coffee/Barista training : helping staff improve barista skills & revamping all drink items
- Customer service : compiled a customer service training manual
- Fabric training & sourcing : training local staff to identify different fabrics suitable for western tastes, and sourcing fabrics from China, Thailand
- Inventory set up : setting up an inventory of all raw material swatches and components
- English teaching for staff at sewing unit.
Retail Outlet Manager
Community Crafts Exports trading as OpenHand
Various Cities
02.2001 - 02.2011
- Managed multiple retail outlets across different cities in India.
- Implemented effective marketing strategies and customer service training.
- Coordinated with local suppliers and artisans to source unique products.
- Created and maintained an organized inventory system for all merchandise.
- Implemented cost control measures such as promotionsand discounts.
- Adhered to operational policies and procedures set by the management team.
- Resolved customer complaints promptly and professionally.
Café start up & Manager
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
Fort Kochi, Kerala
01.2010 - 01.2011
- Set up of Cafes : market research, finding locations, sourcing suppliers, coordinating set up, marketing & networking with local business owners
- Store Management : customer service management/training, marketing for store, quality control, administration, ambience & visual display
- Sourcing textile, handicraft items from suppliers in a few states of India
- Vendor/inventory management : ordering according to customer demand, colour preferences and trends.
Store Manager
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
New Delhi
01.2007 - 01.2009
- Set up of Cafes : market research, finding locations, sourcing suppliers, coordinating set up, marketing & networking with local business owners
- Store Management : customer service management/training, marketing for store, quality control, administration, ambience & visual display
- Sourcing textile, handicraft items from suppliers in a few states of India
- Vendor/inventory management : ordering according to customer demand, colour preferences and trends.
Store Manager
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
Varanasi
01.2001 - 01.2005
- Set up of Cafes : market research, finding locations, sourcing suppliers, coordinating set up, marketing & networking with local business owners
- Store Management : customer service management/training, marketing for store, quality control, administration, ambience & visual display
- Sourcing textile, handicraft items from suppliers in a few states of India
- Vendor/inventory management : ordering according to customer demand, colour preferences and trends.
Café Consultant
Cup Café
Colombo
01.2013
- Coffee /Barista training : training staff from beginning in Barista techniques and machine usage
- Customer service training : training staff to effectively interact with customers to create loyal customers
- Quality control : training staff to produce consistent, hygienic food, drink items
- Advice : giving valuable input with regard to Marketing, staff motivation etc.
Business Developer
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
Bangalore
01.2009
- Set up of Cafes : market research, finding locations, sourcing suppliers, coordinating set up, marketing & networking with local business owners
- Store Management : customer service management/training, marketing for store, quality control, administration, ambience & visual display
- Sourcing textile, handicraft items from suppliers in a few states of India
- Vendor/inventory management : ordering according to customer demand, colour preferences and trends.
Education
Certificate in TEFL/TESOL -
English Access, Johannesburg, SA
01.2013
Diploma in Merchandising Management -
Foreign Trade Development Centre, Delhi
01.2008
Diploma in Retail Management -
Foreign Trade Development Centre, Delhi
01.2008
Licentiate in Theology -
ASM, White River, SA
01.1999
Skills
- Performance Tracking
- Project Management
- Leadership training
- Coffee/Barista training
- Store Management
- Customer service management
- Food quality management
- Vendor/inventory management
- Marketing
- Business development & set-ups
- Sourcing textile items & fabrics
- Retail store Management
- Quality control
- Visual display, store ambience
- Staff Development
- Business Development
- Document Control
Health
Good
Skills
Coffee/Barista training, Store Management, Customer service management, Food quality management, Vendor/inventory management, Marketing, Business development & set ups, Sourcing textile items & fabrics, Retail store Management, Vendor/inventory Management, Customer service management, Quality control, Visual display, store ambience, Marketing
Personal Information
- Title: Retail Manager - Coffee Shops and Textiles
- Date of Birth: 08/08/75
- Nationality: South African
- Marital Status: Single
Timeline
IELTS Trainer/Part Time
Venture English Institute
02.2022 - Current
Freelance English Trainer
Freelancer
02.2018 - Current
Café trainer & Fabric sourcer
Daughters of Cambodia
01.2013 - 01.2013
Café Consultant
Cup Café
01.2013
Café set up coordinator & Fabric purchaser trainer
Daughters of Cambodia
01.2012 - 01.2012
Café start up & Manager
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
01.2010 - 01.2011
Business Developer
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
01.2009
Store Manager
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
01.2007 - 01.2009
Retail Outlet Manager
Community Crafts Exports trading as OpenHand
02.2001 - 02.2011
Store Manager
Community Crafts Exports Pvt Ltd, trading as "Open Hand"
01.2001 - 01.2005
Certificate in TEFL/TESOL -
English Access, Johannesburg, SA
Diploma in Merchandising Management -
Foreign Trade Development Centre, Delhi
Diploma in Retail Management -
Foreign Trade Development Centre, Delhi
Licentiate in Theology -
ASM, White River, SA
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