Monica Chigo
Terre Haute
Summary
Dedicated to long term employment with exceptional customer service and team management abilities. Experienced in managing application process and providing clear guidance to applicants. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Admissions Clerk
Terre Haute Housing Authority
Terre Haute, IN
03.2024 - Current
- Processed admissions applications efficiently and accurately.
- Assisted applicants with inquiries, providing clear guidance on eligibility requirements and documentation.
- Conducted data entry tasks with attention to detail, maintaining high accuracy in applicant information updates.
- Processed payment transactions accurately and efficiently.
- Conducted reviews of recertification documentation for accuracy and compliance.
Retail Worker
Wal-Mart Supercenter
Terre Haute, IN
10.2003 - 12.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Led front-end operations, ensuring optimal customer service and efficient workflow management.
- Operated cash register efficiently, processing transactions accurately while minimizing wait times.
- Trained new team members on store policies, procedures, and customer service best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Processed daily deposits and reconciled transactions to ensure accuracy and compliance with banking regulations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Assisted customers with ticket purchases and lottery inquiries.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
Elementary Education
Indiana State University
Terre Haute, INHigh School Diploma -
Terre Haute North Vigo High School
Terre Haute, IN05.1998
Skills
- Exceptional customer service
- Work ethic and integrity
- Accounting skills
- Team management
- Multi-tasking strength
- Willing to learn
Timeline
Admissions Clerk
Terre Haute Housing Authority
03.2024 - Current
Retail Worker
Wal-Mart Supercenter
10.2003 - 12.2023
Elementary Education
Indiana State University
High School Diploma -
Terre Haute North Vigo High School