Monica Delcy
HR Operation
Bengaluru,KA
Summary
Results-driven HR Operations Analyst with 7 years of experience in HR shared services and employee lifecycle management. Specializes in analyzing HR data to improve process efficiency and ensure compliance. Delivers actionable insights through MIS reporting and HR analytics, enhancing employee experience and optimizing HR operations in global environments.
Overview
4
4
Languages
11
11
years of professional experience
Work History
HR Operations Analyst – People Services
TATA Consultancy Service
02.2024 - Current
- Supervised HR service delivery operations by evaluating employee case data across payroll, benefits, and HR platforms.
- Reviewed SLA performance and uncovered process shortcomings through comprehensive data monitoring and reporting.
- Streamlined HR automation alongside self-service tools to boost operational efficiency.
- maintained data precision, documentation standards, and compliance with HR governance protocols.
HR Operations Analyst – Recruitment and Onboarding
Accenture
07.2021 - 10.2022
- Revamped recruitment workflows through integration of automated applicant tracking systems improving overall efficiency.
- Orchestrated onboarding processes guaranteeing compliance with documentation standards and enhancing new hire involvement.
- analyzed recruitment metrics to optimize sourcing strategies improving candidate quality and fit.
- Partnered with hiring managers to craft targeted job descriptions improving candidate alignment with roles.
- Created onboarding materials optimizing new hire orientation experience and retention rates.
HR - EA Admin
Orchids The International School
07.2018 - 12.2020
- Directed intricate calendars and schedules, facilitating seamless organization of executive meetings and events.
- Directed recruitment efforts that improved candidate sourcing strategies and streamlined talent acquisition processes.
- Led training sessions and workshops advancing professional development and adhering to organizational standards.
- Sustained accurate employee records and documentation bolstering adherence to regulatory standards and internal audit requirements.
Credit Card Collection Agent
Mphasis
05.2015 - 04.2016
- Spearheaded initiatives to optimize debt recovery processes, resulting in minimized write-offs.
- Executed effective negotiation strategies, improving payment compliance among delinquent accounts.
- Analyzed customer data to identify trends in payment behavior shaping targeted collection strategies.
- Resolved disputes and inquiries from customers, fostering positive relationships to support debt recovery.
Education
BBA - Human Resources Management
Mount Carmel College
Bengaluru, India 04.2001 -
Skills
HR Operations & Shared Services
Payroll & HR Data Management
SLA performance analysis
HRIS Management
SLA/KPI Management
Data accuracy
HR Operations & Shared ServicesHR Analytics & ReportingMIS & Dashboard CreationPayroll & HR Data ManagementExcel Advanced ReportingSLA/KPI ManagementProcess Optimization
Timeline
HR Operations Analyst – People Services
TATA Consultancy Service
02.2024 - Current
HR Operations Analyst – Recruitment and Onboarding
Accenture
07.2021 - 10.2022
HR - EA Admin
Orchids The International School
07.2018 - 12.2020
Credit Card Collection Agent
Mphasis
05.2015 - 04.2016
BBA - Human Resources Management
Mount Carmel College
04.2001 -