Monica F
Coimbatore
Summary
Accomplished HR and Talent Development professional with a proven track record at VVDN Technologies Pvt Ltd, specializing in staff training and development and employee engagement. Excelled in delivering communication training across all levels. Skilled in public speaking, fostering personal growth, and developing trust through effective communication.
Overview
14
14
years of professional experience
Work History
Assistant Manager, HR - Talent and Development
VVDN Technologies Pvt Ltd
08.2021 - Current
- Deliver Communication training with efficiency to all batches (Juniors to seniors level) PAN India.
- Identify the training needs of each Business unit and plan customized trainings and workshops.
- Evaluate an individual's ability at reading, writing, listening, and speaking English based on CEFR Levels.
- Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
- Update the stakeholders of their respective team members' progress.
- Manage the workflow of team member and initiating TTT whenever required
- Formulate training calendars, refresher planning and content preparation
Virtual Customer Support
Amazon Development Center
08.2019 - 08.2021
- Respond to customer queries in a timely and accurate way, via phone.
- Gather customer feedback and share with the concerned team.
- Follow up with customers to ensure their issues are resolved.
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
Soft Skills Trainer
Synergy School Of Business Skills
06.2017 - 02.2019
- Partnered with human resources teams to create employee development plans that aligned with organizational goals using insights gained from soft skills assessments.
- Implemented creative ice-breaker activities at the beginning of each workshop to foster rapport between attendees and promote a positive learning atmosphere.
- Visited schools for promoting Synergy's program and develop content related to various programs and activities
Communication and Soft Skills Trainer
RVS College Of Arts And Science
06.2013 - 04.2016
- Trained the PG and UG students on communication and soft skills
- Established a supportive environment that encouraged open discussion and active participation from all trainees during each session.
- Created content for various training programs.
- Monitored outcomes and general level of success of training and reported findings to management.
Senior Resource Executive
TRN Careers
01.2012 - 04.2013
Recruiter
Alpha Placements
07.2011 - 12.2011
Trainer Cum Recruiter
Dawn India Career Solutions Pvt Ltd
05.2010 - 05.2011
Education
Master of Social Work - Social Work
Bharathiar University
Coimbatore, India12.2024
Post Graduate Diploma in Personnel Management - HR
Coimbatore Productivity Council
Coimbatore03.2013
Bachelors in Social Work - Social Work
CSI, Bishop Appasamay College of Arts And Science
Coimbatore04.2010
Front Office And Hotel Management
IICTHM
Coimbatore04.2007
Skills
- Staff Training and Development
- Employee Engagement
- Leadership Training
- New Hire orientation
- Train the Trainer
- Public Speaking Skills
Additional Information
Member of Western Ghats Coimbatore Toastmasters Club
Serving as Vice President Education at the club for the term 2024
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Assistant Manager, HR - Talent and Development
VVDN Technologies Pvt Ltd
08.2021 - Current
Virtual Customer Support
Amazon Development Center
08.2019 - 08.2021
Soft Skills Trainer
Synergy School Of Business Skills
06.2017 - 02.2019
Communication and Soft Skills Trainer
RVS College Of Arts And Science
06.2013 - 04.2016
Senior Resource Executive
TRN Careers
01.2012 - 04.2013
Recruiter
Alpha Placements
07.2011 - 12.2011
Trainer Cum Recruiter
Dawn India Career Solutions Pvt Ltd
05.2010 - 05.2011
Master of Social Work - Social Work
Bharathiar University
Post Graduate Diploma in Personnel Management - HR
Coimbatore Productivity Council
Bachelors in Social Work - Social Work
CSI, Bishop Appasamay College of Arts And Science
Front Office And Hotel Management
IICTHM
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