Monica Goynes
Gary
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Security Supervisor Dual Rate
Horseshoe Casino Hammond
Hammond
03.2023 - 10.2023
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
Beverage Supervisor Dual Rate
Horseshoe Hammond Casino
Hammond
11.2022 - 03.2023
- Addressed customer complaints promptly while maintaining excellent customer service standards.
- Resolved conflicts between employees professionally while upholding company policies and procedures.
- Delegated work to staff, setting priorities and goals.
Cocktail Server
Horseshoe Hammond Casino
Hammond
07.2022 - 11.2022
- Provided excellent customer service at all times.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Security Ambassador
Horseshoe Hammond Casino
Hammond
10.2021 - 06.2022
- Provided friendly customer service and assistance to guests in a professional manner.
- Inspected bags and containers brought into the facility for prohibited items according to established guidelines.
- Maintained high levels of alertness throughout shifts.
COVID-19 Temperature Screener
Horseshoe Hammond Casino
Hammond
06.2020 - 10.2021
- Maintained a positive work environment by encouraging collaboration among team members.
- Reported any abnormal temperatures detected during screening process immediately to designated personnel per protocol instructions.
- Offered protective masks and face shields to guests.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
Beverage Supervisor
Horseshoe Hammond Casino
Hammond
07.2019 - 03.2020
- Trained new staff on proper product knowledge, pouring techniques, and customer service standards.
- Resolved conflicts between employees professionally while upholding company policies and procedures.
- Implemented guest service standards and trained team on best practices for customer excellence.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cocktail Server
Horseshoe Hammond Casino
Hammond
11.2015 - 07.2019
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Security Supervisor
Horseshoe Casino
Hammond
10.2023 - 10.2025
- Supervised security staff across casino facilities and monitored operational procedures.
- Conducted regular safety inspections to ensure compliance with regulations and standards.
- Collaborated with law enforcement to address security incidents and maintain safety protocols.
Beverage DR Supervisor
Horseshoe Hammond Casino
Hammond
10.2025 - Current
- Supervised daily operations to ensure compliance with gaming regulations.
- Trained staff on customer service protocols and operational procedures.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
Education
High School Diploma -
Edgewood High School
Edgewood, TX05.1994
Skills
- Security Team Leadership
- Investigative Procedures
- Staffing and Scheduling
- Report Generation
- Employee Relations
- Safety and Security Procedures
- Law Enforcement Collaboration
- CPR Certified
- Physical Restraint Training
- Regulatory Compliance
- Emergency Response
- Security Personnel Training
Accomplishments
- Recognized as Employee of (2022) for outstanding performance and team contribution.
- Promoted from Security Ambassador to Security Dual Rate Supervisor, in less than 12-months.
Timeline
Beverage DR Supervisor
Horseshoe Hammond Casino
10.2025 - Current
Security Supervisor
Horseshoe Casino
10.2023 - 10.2025
Security Supervisor Dual Rate
Horseshoe Casino Hammond
03.2023 - 10.2023
Beverage Supervisor Dual Rate
Horseshoe Hammond Casino
11.2022 - 03.2023
Cocktail Server
Horseshoe Hammond Casino
07.2022 - 11.2022
Security Ambassador
Horseshoe Hammond Casino
10.2021 - 06.2022
COVID-19 Temperature Screener
Horseshoe Hammond Casino
06.2020 - 10.2021
Beverage Supervisor
Horseshoe Hammond Casino
07.2019 - 03.2020
Cocktail Server
Horseshoe Hammond Casino
11.2015 - 07.2019
High School Diploma -
Edgewood High School