Monica Jaral
Thane,MH
Summary
Accomplished in managing account setups and customer service operations for financial institutions. Experienced in client inquiry resolution, financial document processing, and regulatory compliance. Successfully improved customer satisfaction rates through effective account handling and problem resolution. Expertise in building relationships and delivering tailored financial solutions to high-value clients, contributing to increased customer loyalty and profitability.
Overview
22
22
years of professional experience
Work History
Priority Relationship Manager
Standard Chartered Bank
06.2024 - 08.2025
- I was currently handling HNI Customers including NRI and resident accounts.
- Facilitated seamless client onboarding processes, ensuring all documentation and requirements were met promptly.
- Investment Advisory towards products such as PMS, Mutual Funds, Bonds, Life Insurances are my area expertise.
- My role includes client acquisition, provision of personal financial advice and on-going servicing of affluent clients.
- Serviced affluent clients through continuous engagement and support.
AVP - Imperia Relationship Manager
HDFC BANK
08.2022 - 06.2024
- Engaged in HNI portfolio management alongside revenue generation and customer support initiatives.
- Adept at bank customer onboarding and enhancing account balances.
- Implemented cross-selling tactics for mutual funds, life insurance, PMS, and more.
- Coordinated AUM transfers and sourced deposits from rival banks.
- Facilitated diverse retail lending options such as home loans, loans against shares, car loans, and commercial financing.
AVP - Branch Relationship Head
Axis Bank
04.2021 - 09.2022
- Team Handling: Currently handling a team of 5 RMs from priority, NRI and Burgundy channel and Service RMs.
- Daily Reporting on sales as well as service parameters.
- Customer meeting, investment advisory and portfolio management.
- Managed a diverse portfolio of high-net-worth individuals, ensuring tailored financial solutions.
- Conducted regular market analyses to inform investment strategies and improve client satisfaction.
- Coordinated cross-functional teams to enhance client onboarding processes and streamline operations.
- Developed and implemented strategic plans to drive revenue growth and client retention.
- Strengthened relationships with key stakeholders to promote collaboration and enhance service delivery.
Senior Manager - NRI Banking
Axis Bank
08.2018 - 04.2021
- Responsibilities: - Handling NRI client spread across different bases, remittance handling and customer contactability, various products selling such as PMS, Mutual Funds, Life Insurance and General Insurance, financial advisory, portfolio management and risk profiling.
Senior Manager - Branch Operations Head
Axis Bank
07.2011 - 07.2018
- Responsibilities: Team handling role, handling statutory notices, business driving within the team, audit query, branch operational health index management.
Assistant Manager - Customer Service Officer
Axis Bank
02.2007 - 03.2009
- Responsibilities: Day-to-day banking operations with handling of transfers, demat, locker, cash and vault stocks.
- Business target achievement in the form of CASA, Third Party Products and Loans.
Senior Phone Banking Officer
MAFOI Management Consultants Ltd
03.2005 - 02.2007
- Handling inbound calls for HNI clients for services and cross selling.
- Managed high-volume inbound calls for customer inquiries and service requests.
- Provided detailed information on banking products, enhancing client understanding and satisfaction.
Customer Interaction Executive
Reliance Infocomm Pvt Ltd
03.2003 - 03.2005
- Customer handling and query handling for best productivity and quality service.
- Established protocols for service delivery to ensure high standards and consistency.
- Executed client retention strategies to build long-term relationships and loyalty.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Diploma Post Graduate - E Business Management
Welingkar Institute
Mumbai10.2024
Bachelor - Commerce
Guru Nanak College
Sion01.2003
Skills
- Relationship development
- Portfolio administration
- Team supervision
- Mutual funds management
- Life insurance specialization
- Advisory services
- Customer due diligence
- Cross-selling opportunities
- Client onboarding
- Investment advisory
- Financial analysis
- Cross-selling strategies
- Customer relationship management
- Team leadership
- Relationship building
- Problem solving
- Operational efficiency
- Strategic planning
Personal Information
- Date of birth: 06/06/82
- Nationality: Indian
- Marital Status: Single
Achievements And Awards
- Qualified in Trailblazer Campaign in Life Insurance Campaign, 01/01/25
- Gun and Glory Campaign qualified for top performance in Life Insurance pan west region being No. 1 Relationship Manager, 08/01/24 - 10/31/24
- Qualified as top operations manager in Step-up Campaign Pan India, 2014
- Qualified for MDRT Campaign for trip to South Korea, 08/01/23
- Qualified for local MDRT campaign for FY 2021-2022, 2021-2022
- Qualified for NRI Home Coming Campaign twice in the FY 2021-22, 2021-2022
- Awarded the Star Performing RM in book deepening for bringing in 1000 Crs funds, FY 2022-2023
- Qualified for Axis Direct Online Demat campaign, FY 2021-22
- Adjudged as the best NRI RM pan-India 2nd position, FY 2020-21
- Promoted to Senior RM team leader position based on outstanding performance, FY 2021-2022
- Qualified Steup-Up contest for Branch Operations Manager in 2014 Pan India contest, 2014
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Priority Relationship Manager
Standard Chartered Bank
06.2024 - 08.2025
AVP - Imperia Relationship Manager
HDFC BANK
08.2022 - 06.2024
AVP - Branch Relationship Head
Axis Bank
04.2021 - 09.2022
Senior Manager - NRI Banking
Axis Bank
08.2018 - 04.2021
Senior Manager - Branch Operations Head
Axis Bank
07.2011 - 07.2018
Assistant Manager - Customer Service Officer
Axis Bank
02.2007 - 03.2009
Senior Phone Banking Officer
MAFOI Management Consultants Ltd
03.2005 - 02.2007
Customer Interaction Executive
Reliance Infocomm Pvt Ltd
03.2003 - 03.2005
Diploma Post Graduate - E Business Management
Welingkar Institute
Bachelor - Commerce
Guru Nanak College