Cafe Hopping
Monica Jordy
Human Resources Operations Specialist
Bengaluru
Summary
Experienced HR Analyst with a strong background in HR administration, employee life cycle management including off boarding process and team collaboration. With 5 years of experience in global HR operations and shared services, have developed core competencies in HR policies, HRMS tools, data auditing and analysis. Strong organizational skills and committed to adhering to relevant laws and regulations. Passionate about learning new technologies and best practices in HR and data management, with an aspiration to grow as a professional in this field.
Overview
5
5
years of professional experience
Work History
Human Resources Operations Specialist
Freshworks
Bengaluru
10.2023 - Current
- Updates and maintain employee records of close to 4000 APAC employees in HRMS tool (Workday) and verify accuracy of data in accordance with policy and framework.
- Maintains payroll processing system and records by gathering, calculating, and inputting data for close to 100 employees on monthly basis.
- Handles end to end offboarding process including Full and Final settlement calculation.
- Experience in HRMS systems handling various modules like Recruitment/ ATS, onboarding, payroll, compensation and benefits, performance management, etc.
- Manage time and absence process as per policy.
- Ensure legal compliance in all HR activities and minimizing risk exposure
- Establish challenging KPIs and adhere to performances by continuous improvement.
- Conducted thorough investigations into employee concerns, resulting in improved workplace relationships.
- Collaborate effectively with cross-functional teams to achieve company-wide goals and drive positive change within organization.
- Implemented performance management systems that aligned individual goals with overall business objectives, increasing productivity levels across teams.
HRIS Analyst II
Honeywell Technology Solutions Campus II
03.2023 - 09.2023
- Led ongoing design and implementation of PeopleSoft transformation– from creative enhancements to roll-out of end-to-end automation initiatives for entire APAC region.
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity and collaborated with upper management to drive strategy and implement new processes.
- Worked on data analysis and PeopleSoft audits to ensure data accuracy in system for close to 50k APAC employees.
- Demonstrated continuous improvement and innovative mindset to identify, recommend, and improvise current systems and processes.
- Worked actively on production support tickets and provided responses and resolution in agreed SLA timelines.
- Work closely with functional leads, managers and technical teams to gather requirements, recommended designs and implemented solutions, and ensured user ease of adoption.
- Worked closely with other departments such as finance and payroll to ensure seamless data flow between different systems.
- Worked for enhancing HR reporting tools and resolved data issues.
- Supported with HR application modules and training for all new HRG/HRBP joiners.
- Managed projects and change initiative drives, worked on building Reports and query analysis
- Posses solid knowledge of HR systems structure, functions and processes including in depth understanding of interdependencies between various systems and downstream impacts.
- Ability to manage multiple priorities and thrive in global, dynamic environment.
- Skilled at working with cross-functional/ regional teams to understand and address functional and data-related requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Hr Services Specialist I
Honeywell Technology Solutions Campus II
09.2021 - 03.2023
- Performed transactions related to one or more HR specialties with high degree of accuracy and strict adherence to written procedures.
- Proactively responded to incoming correspondence from stakeholders for HR related inquiries with reference to company policies and procedures to ensure accuracy of response and to offer all available information. Also determined and addressed any unstated needs.
- Maintained knowledge of organizational and departmental policies and procedures and provided consultation related to HR operations and policy to employees.
- Collaborated effectively with others in order to execute tasks and key deliverables within HR team in order to develop credibility
- Effectively handled and communicated complex HRS replies including End of Service Benefits Calculation (EOSB).
- Ability to navigate HR Services related technology to provide 100% customer resolution.
- Adhered to standard operating procedures while periodically auditing work to ensure accuracy.
- Oversaw daily operations of busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as top performer consistently exceeding targets.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior HR Services Administrator
Honeywell Technology Solutions Campus II
05.2019 - 08.2021
- Assisted in driving change and improvising processes to provide 100% resolution in 24 hours of cycle time using PeopleSoft tool for analytics.
- Advised stakeholders on automation possibilities and data accuracy requirements.
- Delivered right and fast employee data solutions.
- Managed data accuracy by providing HR administrative support.
- Analyze day to day employee data changes and ensured efficient employee life cycle management (ELCM).
- Assisted in process standardization activities and contributed valuable inputs for process changes including RPA and BOT automation.
- Showcased ability to navigate HR Services related technology to provide customer resolution.
- Ability to handle multiple priorities and navigate in highly matrix environment.
- Served as liaison between departments, fostering open communication channels that improved overall organizational function.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Human Resource Intern
DP World
04.2018 - 05.2018
- Created and maintained employee handbook and other HR documents, ensuring compliance with company policies and legal requirements
- Developed and maintained HR databases and records, ensuring 100% data accuracy and privacy standards were met.
- Reviewed employee database on insurance enrolments.
Education
Post Graduation Certification - Business Analytics
XLRI
Jamshedpur, India 08.2021 - 08.2022
Bachelor of Commerce - Human Resources And Marketing
Christ (Deemed To Be University)
Bengaluru, India 05.2016 - 05.2019
High School - Commerce Mathematics
RCJPS
Kochi, India 06.2014 - 05.2016
Skills
Peoplesoft HCM
undefinedInterests
Gym
Dance
Cooking
Travelling
Timeline
Human Resources Operations Specialist
Freshworks
10.2023 - Current
HRIS Analyst II
Honeywell Technology Solutions Campus II
03.2023 - 09.2023
Hr Services Specialist I
Honeywell Technology Solutions Campus II
09.2021 - 03.2023
Post Graduation Certification - Business Analytics
XLRI
08.2021 - 08.2022
Senior HR Services Administrator
Honeywell Technology Solutions Campus II
05.2019 - 08.2021
Human Resource Intern
DP World
04.2018 - 05.2018
Bachelor of Commerce - Human Resources And Marketing
Christ (Deemed To Be University)
05.2016 - 05.2019
High School - Commerce Mathematics
RCJPS
06.2014 - 05.2016
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