Ms Excel
Monica Joseph
Customer Service Executive
Thiruvananthapuram,Kerala
Summary
Dynamic and dedicated professional with experience at Thiruvananthapuram International Airport, excelling in customer service and teamwork. Proven problem-solver with strong communication skills, adept at managing passenger needs and ensuring compliance with safety standards. Recognized for adaptability and efficiency in high-pressure environments, consistently enhancing operational success.
Overview
4
4
Languages
1
1
Certification
1
1
year of professional experience
Work History
Associate Airside Operations
Thiruvananthapuram International Airport
12.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Assisted passengers with check-in, boarding procedures, and travel-related inquiries.
- Provided excellent customer service while ensuring a smooth passenger experience.
- Guided passengers through security, boarding gates, and airport facilities.
- Handled flight delays, schedule changes, and passenger concerns professionally.
- Coordinated with airline staff and airport departments to ensure efficient operations.
- Assisted elderly passengers, unaccompanied minors, and passengers requiring special assistance.
- Managed passenger queues and boarding processes during peak travel hours.
- Responded to customer complaints and resolved issues in a timely manner.
- Maintained accurate records and completed operational documentation.
- Ensured compliance with airport safety, security, and service standards.
- Supported baggage-related inquiries and directed passengers to relevant departments.
Education
Advanced Diploma - Logistics And Supply Chain Management
Centre For Continuing Education Kerala
Kerala, India09.2023
Bachelor of Commerce - Taxation And Law of Accounts
University of Kerala
Kerala, India04.2021
Diploma - Aviation Hospitality And Travel Management
Frankfinn Institute of Aviation And Training Center
Kerala, India08.2017
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Computer skills
Calm under pressure
Active listening
Decision-making
Problem resolution
Software
Ms Office
Galileo & Fidelio
Certification
Front Office Associate
Timeline
Associate Airside Operations
Thiruvananthapuram International Airport
12.2021 - 09.2022
Advanced Diploma - Logistics And Supply Chain Management
Centre For Continuing Education Kerala
Bachelor of Commerce - Taxation And Law of Accounts
University of Kerala
Diploma - Aviation Hospitality And Travel Management
Frankfinn Institute of Aviation And Training Center