Hi, I’m
Monica MK
Human resources
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
I desire to work with your organization which will help me to prosper professionally, I wish to work in a competitive environment that gives me challenges to overcome new frontiers to explore and work with an organization where my knowledge and skills will be utilized to the optimum. Goal-oriented Human Resources Specialist with 5+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
5
years of professional experience
Work History
Dell Technologies Pvt Ltd
BSR
Job overview
- Conducting everyday Meetings with all the different departments like GRO BOS, Tech Team, Dell Counter parts, GII and Omega Software development team etc and discussing all the APJ region Day to Day Gii Related order enquiries and providing the resolution to all the teams and keeping everyone in the same page.
- Getting resolution and tracking each incident logged by the GII users and preparing the Daily reports and sharing to business stakeholders.
- Resolving enquires like, Interfacing configured products from OSC to GII tool, pricing and discounting issues, GII to Omega interfacing issues
- Providing tool exceptional scenarios along with all the approvals in place
- Resolving access issue for individual users
- Product configuration issues in the Gii
Amazon Development Centre
MHLS HR Specialist
05.2022 - Current
Job overview
- Escalate high impact/mass issues to management
- Working cross-functionally to solve complex employee issues
- Work on Policies, SOPs, FAQs and training materials
- Provide necessary training to Managers and Specialists
- Work on Executive level escalations
- Managing confidential and sensitive employee information
- Work on various projects to simplify the process
- Recommended changes and work on organizational structure, reportingrelationships, functional alignment, roles and distribution of work
- Project Management
- Work as a Payroll POD SME
Amazon Development Centre
ERC HR Specialist
06.2020 - 04.2022
Job overview
- Receive & log all escalations received through phone, email and chat for all employees in US region
- Handled employment related inquiries from employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Responding to background checks and employee eligibility verifications Coordinate open enrollment and changes for employee benefits programs
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Reviewing the polices and make necessary changes if required
- Assisting US employees on Benefits and Compensation & Wok on complex Payroll issues
Dell Technologies Pvt Ltd
Process Associate (Senior Assistant
09.2018 - 05.2020
Job overview
- End to End Transactions for Direct and Indirect order validation and GRO process (Sale order generation) activity for operations based out of Global regions
- Validation & Amendments on the Quotes, Sales Order creation and Tracking Shipping Activities for Global Regions
- Resolving all the credit and collection team quires.
- Working with sales team to confirm the order details to avoid the incorrect processing of the order and avoid the CSAT from the end user
- Initiated few operational reports as required by the business (stakeholders & management) Actively involved in transition of process from existing applications to new applications (SFDC MyQuotes, SAP, IMAP, DMS, CMC…)
- Co-ordination with the technical business analysts for the development of the new systems and update the delivery team on the system developments
- Scheduling meeting with different departments to get the resolutions for the Sales team enquiries.
Education
Mangalore University
Bachelor of Commerce
05.2018
Skills
- Attention to Detail
- Data Management
- Time Management
- Google Drive
- Complaint resolution
- Staff education and training
- Service standard compliance
Accomplishments
- Facilitation Skills Certification Program - Employee service learning (ESL) at Amazon
- Certified NSS volunteer - 5 years at college level
Timeline
MHLS HR Specialist
Amazon Development Centre
05.2022 - Current
ERC HR Specialist
Amazon Development Centre
06.2020 - 04.2022
Process Associate (Senior Assistant
Dell Technologies Pvt Ltd
09.2018 - 05.2020
BSR
Dell Technologies Pvt Ltd
Mangalore University
Bachelor of Commerce
Similar Profiles
Sukumaranunni VKSukumaranunni VK
Principal Engineer, Product Technologist at Dell Technologies Pvt LtdPrincipal Engineer, Product Technologist at Dell Technologies Pvt Ltd
Srikiran BethaSrikiran Betha
Portfolio Manager / Business Analyst at DELL Technologies Pvt LtdPortfolio Manager / Business Analyst at DELL Technologies Pvt Ltd
Anil Kumar V K RAnil Kumar V K R
Senior Test Lead at Dell Technologies Pvt. LtdSenior Test Lead at Dell Technologies Pvt. Ltd
SEENI MOHAMED MUDHASAR NSEENI MOHAMED MUDHASAR N
Skilled Backend Developer at TATA ELSXI LIMITEDSkilled Backend Developer at TATA ELSXI LIMITED
Tapas DasTapas Das
Machine Learning/AI Engineer at Intel Technology India Pvt. Ltd.Machine Learning/AI Engineer at Intel Technology India Pvt. Ltd.