Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
MONICA KURAPATI

MONICA KURAPATI

Mumbai

Summary

Customer Service Representative with foundational industry experience and a strong commitment to continuous learning. Demonstrated success in enhancing customer satisfaction through effective communication and relationship-building. Results-oriented professional dedicated to supporting team objectives and driving business growth.

Overview

4
4
years of professional experience

Work History

CRM (Associate Manager)

Piramal Realty
Mumbai
03.2023 - Current
  • Cultivated strong client relationships, enhancing satisfaction and loyalty.
  • Facilitated coordination between internal teams to align on customer needs, resulting in improved service quality and client retention.
  • Oversaw the customer journey from project launch through onboarding, registration, sustenance, and final possession, ensuring a seamless and satisfactory experience.
  • Managed customer payment schedules, and maintained accurate Statements of Account (SOA) to ensure timely collections and financial transparency.
  • Led training sessions for junior relationship managers on client service best practices.
  • Encouraged customer advocacy and referrals as part of the post-sale engagement strategy, supporting sustainable lead generation.

Equity Research

HDFC Life
Mumbai
05.2022 - 06.2022
  • Executed intra-day trades in cement sector equities using technical analysis and real-time data.
  • Led a trading project team during internship, assigning roles and managing performance.
  • Presented trading strategies and outcomes to senior mentors for evaluation and feedback.

Accounts Executive

Softline Services India Private Limited
Mumbai
03.2021 - 01.2022
  • Executed control and administration of client invoicing, formulating an optimized approach to track and preserve client unbilled cases.
  • Researched and resolved discrepancies between accounts payable and receivable records.

Education

MBA - Finance

Lala Lajpat Rai Institute of Management
Mumbai
01.2023

BMS - Finance

Kishinchand Chellaram College
Mumbai
01.2020

Skills

  • Effective communication
  • Team collaboration
  • Leadership skills
  • Analytical thinking
  • Social perceptiveness
  • Financial reconciliation

Languages

  • English
  • Hindi
  • Marathi
  • Telugu

Accomplishments

  • Certified by the Real Estate Management Institute for a real estate training program
  • Certified as the topper of Lala Lajpat Rai College in English language

Timeline

CRM (Associate Manager)

Piramal Realty
03.2023 - Current

Equity Research

HDFC Life
05.2022 - 06.2022

Accounts Executive

Softline Services India Private Limited
03.2021 - 01.2022

MBA - Finance

Lala Lajpat Rai Institute of Management

BMS - Finance

Kishinchand Chellaram College

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MONICA KURAPATI