MONICA MEHTA
Gurgaon
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
7
7
years of professional experience
Work History
Sales Team Lead
Great Learning
Gurgaon
2023.09 - 2024.07
- Led a high-performing team focused on client servicing and support, ensuring customer satisfaction across diverse markets
- Coached team members on best practices for client engagement and personalized support, enhancing the team's ability to meet customer expectations
- Analyzed customer feedback and data to identify growth opportunities and refine service strategies
Senior Program Advisor
Great Learning
Gurugram
2022.02 - 2023.09
- Engaged with a large volume of qualified leads, facilitating program enrollment and ensuring a smooth client onboarding process
- Provided in-depth counseling to customers, helping them select courses aligned with their career goals and professional development
Program Advisor
Great Learning
Gurugram
2021.01 - 2021.10
- Guided clients through program options and career impact, focusing on personalized recommendations and long-term benefits
Senior Credit Specialist
American Express
Gurugram
2017.10 - 2020.10
- Supported US-based clients by managing credit card services, responding to inquiries, and addressing concerns around card limits
Sales Consultant
Personiv
Gurugram
2017.04 - 2017.10
- Advised clients on products and telecom plans, providing personalized service aligned with client needs, budget, and preferences
Education
Bachelor's Degree - Business/Commerce
Delhi University
01.2017
Skills
- Customer Service Excellence
- Client Relationship Management
- Consultative Sales & Needs Assessment
- Cross-Cultural Communication
- Team Leadership & Coaching
- Conflict Resolution & Problem-Solving
- Data-Driven Decision Making
- Project & Time Management
- Product Knowledge & Service Promotion
Languages
- English, Advanced, C1
- Hindi, Native
Timeline
Sales Team Lead
Great Learning
2023.09 - 2024.07
Senior Program Advisor
Great Learning
2022.02 - 2023.09
Program Advisor
Great Learning
2021.01 - 2021.10
Senior Credit Specialist
American Express
2017.10 - 2020.10
Sales Consultant
Personiv
2017.04 - 2017.10
Bachelor's Degree - Business/Commerce
Delhi University