Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
MONICA MEHTA

MONICA MEHTA

Gurgaon

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

7
7
years of professional experience

Work History

Sales Team Lead

Great Learning
Gurgaon
09.2023 - 07.2024
  • Led a high-performing team focused on client servicing and support, ensuring customer satisfaction across diverse markets
  • Coached team members on best practices for client engagement and personalized support, enhancing the team's ability to meet customer expectations
  • Analyzed customer feedback and data to identify growth opportunities and refine service strategies

Senior Program Advisor

Great Learning
Gurugram
02.2022 - 09.2023
  • Engaged with a large volume of qualified leads, facilitating program enrollment and ensuring a smooth client onboarding process
  • Provided in-depth counseling to customers, helping them select courses aligned with their career goals and professional development

Program Advisor

Great Learning
Gurugram
01.2021 - 10.2021
  • Guided clients through program options and career impact, focusing on personalized recommendations and long-term benefits

Senior Credit Specialist

American Express
Gurugram
10.2017 - 10.2020
  • Supported US-based clients by managing credit card services, responding to inquiries, and addressing concerns around card limits

Sales Consultant

Personiv
Gurugram
04.2017 - 10.2017
  • Advised clients on products and telecom plans, providing personalized service aligned with client needs, budget, and preferences

Education

Bachelor's Degree - Business/Commerce

Delhi University
01.2017

Skills

  • Customer Service Excellence
  • Client Relationship Management
  • Consultative Sales & Needs Assessment
  • Cross-Cultural Communication
  • Team Leadership & Coaching
  • Conflict Resolution & Problem-Solving
  • Data-Driven Decision Making
  • Project & Time Management
  • Product Knowledge & Service Promotion

Languages

  • English, Advanced, C1
  • Hindi, Native

Timeline

Sales Team Lead

Great Learning
09.2023 - 07.2024

Senior Program Advisor

Great Learning
02.2022 - 09.2023

Program Advisor

Great Learning
01.2021 - 10.2021

Senior Credit Specialist

American Express
10.2017 - 10.2020

Sales Consultant

Personiv
04.2017 - 10.2017

Bachelor's Degree - Business/Commerce

Delhi University
MONICA MEHTA