Monica Mishra Arora

1. **Client and Vendor Contracts:**

• Reviewing all client contracts to ensure compliance with company policies and legal requirements.
• Negotiating terms and conditions on vendor contracts to secure favorable outcomes for Yochana.
• Maintaining all client contracts and handling the review and negotiation of new contracts with clients.

2. **Policy Development:**

• Drafting and implementing various company policies, including security policies and HR policies, to ensure a safe and compliant working environment.

3. **Team Management:**

• Leading and managing a team of eight people in our offshore office, comprising Accounts and HR teams.
• Overseeing the work of the HR and Accounts teams to ensure accuracy and efficiency.
• Ensuring that all processes run smoothly without interruptions by providing guidance and support to the team.

4. **HR-Related Responsibilities:**

• Serving as the single point of contact for all US HR-related placements, including onboarding paperwork, background verification (BGV), and contract renewals.
• Managing the entire onboarding process for new hires, ensuring all necessary documentation is completed accurately and promptly.
• Handling any other US HR-related tasks to ensure compliance and efficiency in our staffing operations.

5. **Vendor and Consultant Relations:**

• Catering to the needs of our vendors and their consultants who work with our clients, ensuring effective communication and support.
• Managing the ATS (Applicant Tracking System) and vendor management processes using the Ceipal platform.
• Acting as the single point of contact for all ATS-related activities, ensuring the system is used effectively for candidate tracking and vendor management.

6. **Process Improvement:**

• Continuously reviewing and improving processes to enhance efficiency and accuracy in contract management, HR operations, and vendor relations.
• Achieved significant cost reductions by renegotiating existing contracts when market conditions allowed for more favorable terms.

• I excel in reviewing and enhancing contract documents for customers, vendors, and partners. This involves meticulous editing of Statements of Work (SOWs), Master Service Agreements (MSAs), Non-Disclosure Agreements (NDAs), and other legal instruments.
• I possess a strong proficiency in the entire contract lifecycle, encompassing drafting, review, and negotiation. This spans a diverse range of agreements, including Confidential, Joint Venture, Consortium, and Service Provider contracts, both for Onsite and Offshore operations.
• A vital aspect of my contribution lies in supporting fellow legal counsels. This involves collaborative efforts in evaluating, drafting, and negotiating Master Services Agreements and Master Terms and Conditions.
• In assessing contracts, I take into account the scope of work, business processes, workflows, information exchanges, service levels, and other pivotal commercial and legal dimensions. My commitment extends to identifying, evaluating, and mitigating legal risks, working in coordination with cross-functional teams to safeguard against evolving business and regulatory landscapes.
• Remaining up-to-date with relevant legislations and their impact on the business is a core responsibility. This enables me to provide essential training on legal matters and updates to non-legal stakeholders, promoting an organization-wide understanding of legal nuances.
• I am actively engaged in scrutinizing Invitation to Bids (ITBs) and Request for Proposals (RFPs), offering strategic insights to the business team regarding key risks. Furthermore, I adeptly manage litigation, arbitration, and legal notices, while fostering seamless interactions with internal teams and external legal advisors.
• My role is further enriched by my prowess in legal research and advisory, which lends itself to informed decision-making and the formulation of strategic directions.
• In essence, I thrive in a multifaceted capacity that encompasses meticulous contract review, drafting, negotiation, and risk management. My role necessitates active engagement with internal and external stakeholders, coupled with a steadfast commitment to legal integrity and compliance.

• My job role as a senior associate in the Salesforce group of Infosys included contract end-to-end management.
• We as a team had the responsibility of Archiving, Abstracting, Drafting, Negotiating and maintaining legal agreement records of all commercial agreements such as MSA, PSA, NDA, Partner Reseller Agreements etc where Salesforce is one of the parties.
• Worked with the training team in preparation of SOPs for all our work processes to ensure efficiency in the procedure, better understanding of agents and smooth flow of work.
• Certified in processes like Archival, LAMA (Agreement Linkage and Account Review), Document Discovery Assistance, UPRA Template drafting and sending agreements via DocuSign for customer signing and other triage processes like Deal Support Requests.
• Performed peer quality checks, ensuring minimal error in final production of the agents, and solved queries of Agents regarding the work process on a day-to-day basis. Also provided feedback of the agents to Manager and Assistant Manager in order for them to map the team’s progress with reference to work and quality.
• Received training on handling on-shore queue and also handled major portions of the on-shore queue alongside the on-shore agents. Dealt with clients and US agents on a day-to-day basis and provided error free services as per client’s requirements.

• Worked in various Document review Projects for US class action suits using E-Discovery and Relativity tools
• Worked in contract abstraction, redlining/negotiation, summarization, and drafting of commercial agreements such as MSAs, PSAs and NDAs
• Worked in projects related to Intellectual Property Law dealing with Trademark, Copyright and Patent and in projects dealing with FDA and DEA laws of US
• Gained experience in Legal Data Management in Data Breach and PII projects that entailed redacting privileged and sensitive information whilst maintaining confidentiality of client-information and case material and delivered high quality and error-free agreements/document review services to clients
• Advocate

• CMGI is a government organization located in Bhubaneshwar, Odisha
• I was assisting in this project under the Social Security and Empowerment of Persons with Disabilities Department where we were working for suggesting the government of Odisha to take such initiatives so that disabled people can get access to all government facilities that are available for them in an easy and hustle free manner
• And to create a common portal by linking Adhaar to all other data
• Collected under the state census so that people can easily get all the services without any interruption
• During this internship, we have done field visit to collect information about what are the main problems that is being faced by them in accessing the facilities available to them and met officials to discuss what are the main hindrances that is being faced by people of their district
• This internship has provided me with a lot of exposure and experience.

• I handled matters pertaining to Civil and Criminal cases and appeared as a defense counsel before various tribunal courts and high court of Orissa.

• Case studies pertaining to various cases under Indian Penal Code, Criminal Procedure Code, Land disputes and their settlement, Company law
• Case Briefing and preparing Arguments
• Attended court proceedings in Patiala court, Saket court and High Court in Delhi.