MONICA N
Data Analyst
Bangalore
Summary
Driven and curious data analyst with over 3 years of experience as a Senior Business Execution Consultant in the banking sector and 6 years in business process and supply chain management within the oil and gas industry. I possess strong skills in data analysis, reporting, and automation, dedicated to delivering innovative solutions that optimize decision-making processes.
Overview
12
12
years of professional experience
Work History
Senior Business Execution Consultant
Wells Fargo International Solutions Private Limited
02.2023 - Current
- Conducting data analysis and developing reports and dashboards using Power BI.
- Validating large datasets involving data transformation and ensuring data quality.
- Led support functions for operations across multiple business groups.
- Creating dashboards with meaningful insights based on stake holders requirements.
Team Lead- Pricing Lubes Operations
Infosys BPM Limited for ExxonMobil Services & Technology Private Limited Client
12.2020 - 01.2023
- Tracked and reported on KPI’s for the pricing team providing insights and recommendations to the stakeholders.
- Led a team of 6 pricing specialists, providing mentorship, training, and support to maximize their effectiveness in serving clients and driving business growth.
- Maintained Tableau dashboards resulting in a 20% increase in team efficiency.
- Conducted regular senior-level meetings to ensure performance management.
- Led projects and audits, improving customer satisfaction to 90% and process improvements.
Master Data Specialist
ExxonMobil Services & Technology Private Limited
03.2018 - 12.2020
- Updated prices for oil and lube products in SAP system to ensure accurate price changes to reflect market fluctuations based on Sales Rep’s advice
- Supported SOX audits for account setup activities.
- Managed communication for Mass Price Change of products for ~350 customers.
- Spearheaded automation projects for master data processes with efficiency increases of 30%.
Sales Operations Professional
ExxonMobil Services & Technology Private Limited
03.2017 - 02.2018
- Part of Lubes Business Unit handling sales operations.
- Conducted customer audits and streamlined processes for efficiency.
- Created and maintained accounts in Oracle Siebel CRM, Salesforce and SAP
Catalog Analyst - Sales Operations
HP India Pvt Ltd.
07.2015 - 02.2017
- Global Catalog Management – Developed & maintained global product catalogs
- Implemented data governance policies ensuring data quality and integrity.
- Scheduled weekly calls with sales to discuss business improvement.
- Managed catalog refining activities as per requirements.
Java Support Engineer
Concentrix India Pvt Ltd.
08.2013 - 06.2015
- Provided post-production support to applications developed by the team.
- Analyzed incidents and maintained incident management metrics
- Documented customer support process and procedures, resulting in 10% of custoemr support errors.
Education
BCA - Computer Science
First Grade College, KGF
04.2001 -
Skills
- Power BI
- SQL
- Tableau
- Power Query
- Data Analytics & Visualization
- MDM
- People Management
- Advanced Excel
- SAP
- Problem Solving
- Analytical Thinking
Accomplishments
- Bright Flash Award - ExxonMobil, Recognized for exemplary performance in handling customer master data leading to significant business results.
- Ramp Award 2021 - Infosys BPM Ltd, Awarded for excellent team management with zero escalations and 100% accuracy.
- Individual Extra miler - 2022, Recognized as the best Team Lead for timely control and team management.
Timeline
Senior Business Execution Consultant
Wells Fargo International Solutions Private Limited
02.2023 - Current
Team Lead- Pricing Lubes Operations
Infosys BPM Limited for ExxonMobil Services & Technology Private Limited Client
12.2020 - 01.2023
Master Data Specialist
ExxonMobil Services & Technology Private Limited
03.2018 - 12.2020
Sales Operations Professional
ExxonMobil Services & Technology Private Limited
03.2017 - 02.2018
Catalog Analyst - Sales Operations
HP India Pvt Ltd.
07.2015 - 02.2017
Java Support Engineer
Concentrix India Pvt Ltd.
08.2013 - 06.2015
BCA - Computer Science
First Grade College, KGF
04.2001 -
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