Monica Naidu
Pune
Summary
Results-oriented professional with a strong background in customer service and medical billing. Expertise in effective communication and problem-solving, leading to improved customer satisfaction and operational efficiency. Eager to leverage skills in a challenging role.
Overview
14
14
years of professional experience
Work History
Customer Experience Associate(Finace)
Full Potential Solutions
Pune
04.2024 - Current
- Assisted customers with inquiries and provided accurate product information.
- Processed orders and tracked shipments using company systems.
- Resolved customer complaints by applying effective problem-solving techniques.
- Documented customer interactions in a CRM for record-keeping.
- Maintained a positive attitude while handling high-volume calls and emails.
- Followed up with customers to ensure satisfaction after issue resolution.
Customer Service Representative (Medical Billing)
IT Cube Solutions Pvt Ltd
Pune
12.2021 - 12.2022
- Managed customer accounts and updated information in the database.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Vsynergize Outsourcing Pvt Ltd
Pune
08.2011 - 08.2012
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to improve service quality.
- Educated customers on product features and services offered.
Education
BBA - Business
Bharati Vidyapeeth
Pune07-2024
HSC -
St Joseph's Convent Girl's School
Pune04-2014
SSC -
St Joseph's Convent Girl's School
Pune04-2012
Skills
- Customer service
- Problem solving
- Effective communication
- Data analysis
- Project management
- Microsoft Excel
- CRM software
- Market research
- Customer relationship management (CRM)
- Quality assurance
- Task prioritization
- Stress tolerance
- Excellent communication
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Affiliations
- Cooking
- Painting
- Drawing
Timeline
Customer Experience Associate(Finace)
Full Potential Solutions
04.2024 - Current
Customer Service Representative (Medical Billing)
IT Cube Solutions Pvt Ltd
12.2021 - 12.2022
Customer Service Representative
Vsynergize Outsourcing Pvt Ltd
08.2011 - 08.2012
BBA - Business
Bharati Vidyapeeth
HSC -
St Joseph's Convent Girl's School
SSC -
St Joseph's Convent Girl's School
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