Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Monica Naidu

Pune

Summary

Results-oriented professional with a strong background in customer service and medical billing. Expertise in effective communication and problem-solving, leading to improved customer satisfaction and operational efficiency. Eager to leverage skills in a challenging role.

Overview

14
14
years of professional experience

Work History

Customer Experience Associate(Finace)

Full Potential Solutions
Pune
04.2024 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Processed orders and tracked shipments using company systems.
  • Resolved customer complaints by applying effective problem-solving techniques.
  • Documented customer interactions in a CRM for record-keeping.
  • Maintained a positive attitude while handling high-volume calls and emails.
  • Followed up with customers to ensure satisfaction after issue resolution.

Customer Service Representative (Medical Billing)

IT Cube Solutions Pvt Ltd
Pune
12.2021 - 12.2022
  • Managed customer accounts and updated information in the database.
  • Resolved customer complaints through effective communication and problem-solving.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Vsynergize Outsourcing Pvt Ltd
Pune
08.2011 - 08.2012
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to improve service quality.
  • Educated customers on product features and services offered.

Education

BBA - Business

Bharati Vidyapeeth
Pune
07-2024

HSC -

St Joseph's Convent Girl's School
Pune
04-2014

SSC -

St Joseph's Convent Girl's School
Pune
04-2012

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Data analysis
  • Project management
  • Microsoft Excel
  • CRM software
  • Market research
  • Customer relationship management (CRM)
  • Quality assurance
  • Task prioritization
  • Stress tolerance
  • Excellent communication

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Affiliations

  • Cooking
  • Painting
  • Drawing

Timeline

Customer Experience Associate(Finace)

Full Potential Solutions
04.2024 - Current

Customer Service Representative (Medical Billing)

IT Cube Solutions Pvt Ltd
12.2021 - 12.2022

Customer Service Representative

Vsynergize Outsourcing Pvt Ltd
08.2011 - 08.2012

BBA - Business

Bharati Vidyapeeth

HSC -

St Joseph's Convent Girl's School

SSC -

St Joseph's Convent Girl's School

Similar Profiles

CREATE PROFILE
Monica Naidu