MONICA NAIR
Lonavala
Summary
To be a part of a reputed organization where I can contribute towards revenue maximization by the ability to work well with people keeping guest satisfaction in mind.
Overview
12
12
years of professional experience
Work History
Spa Manager
3 Point Hospitality ( Ikshana Resort)
04.2024 - 07.2025
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Managed inventory control, reducing waste and lowering product costs.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Utilized promotions, print and digital marketing to attract new clients.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Spa Manager
Iyasyas Spa
06.2023 - 03.2024
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
Spa Manager
Radisson Hotel
12.2017 - 04.2019
- Maintaining Day to Day Spa operations.
- Using Ensuring that standards are consistent.
- Monitoring the appearance, standards, and performance of staff members.
- Working closely with General Manager to drive a guest focused sales strategy.
- Dealing with any enquiries and complaints and monitoring customer service
- To monitor work of spa employees and ensured treatment of all guest in a courteous manner.
- To ensure optimal levels of Guest satisfaction and resolution of all queries.
- Enforced internal policies and procedures to ensure safety of guests and employees.
- To conduct training and orientations with new hires.
- Achieving monthly Targets & Membership sales
- To Track inventory of spa products and place orders when necessary.
- Preparing records of spa sales and costs as per procedures.
- To maintain monthly revenue and expense reports.
Spa Manger
Soham Spa
06.2017 - 12.2017
- Managed Day to day spa operations
- Guest interaction
- Inventory Management
- Proficient in the use of MS Office applications to track inventory
- Maintained spa inventory and reordered supplies as necessary.
- Ensured that all industry standard cleanliness procedures were followed.
- Maintained steady communications with vendors.
- Achieving monthly Targets & Membership sales
- Adept at communicating effectively with staff members to encourage productivity
- Ability to work various shifts including weekends and evenings
- Focused on optimizing productivity and profitability.
SPA MANAGER
ESCENZA SPA-GOLDFINCH
11.2016 - 05.2017
- Over look day to day operations of the department which majorly includes guest interaction, problem solving, planning of marketing activities and implementation for revenue maximization. Also performing back end duties like hiring/training of the staff, grievances and skill development.
SPA MANAGER
MEDSPA
11.2014 - 11.2016
- Manage spa front desk operation which includes but not limited to, staff scheduling, training, inventory etc.
- Provide information and assistance to all staff and guests.
- A point of contact in the absence of the Manager.
- Perform openings and or closing procedures as necessary.
- Lead the technicians and aestheticians in all issues relating to guest satisfaction, safety, and orders
- Assist with administration duties such as payroll, scheduling, forecasting, stock taking and orders
- Assist with marketing and publicity opportunities
- Assist Spa Director in various aspects of spa operations.
CUSTOMER EXPERIENCE MANAGER
In Vogue Salon
09.2013 - 10.2014
- Greet and attend guests.
- Answer telephone and make appointments for guests.
- Monitoring the target achievement for service and retail sale throughout the month.
- Ensure smooth running of reception area in particular with overall responsibility for cash and paperwork procedures. Ensure that paperwork procedures are adhered to as laid down in the job description by the receptionists.
- Attend meetings with the Management when required.
Education
Graduation - B.com
Skills
- Communication skills
- Strategic Planning
- Public Relations/Promotional Skills
- Team player and problem solving attitude
- Flexible nature can lead or follow as per the need
PROFESSIONAL QUALIFICATION
- Skin Therapist
- Performed esthetics services.
- Greet guests and clients with genuine enthusiasm.
- Services provided: facials, waxing, and makeup applications
- Perform Skin Map Analysis
- Provide demonstrations
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships.
Timeline
Spa Manager
3 Point Hospitality ( Ikshana Resort)
04.2024 - 07.2025
Spa Manager
Iyasyas Spa
06.2023 - 03.2024
Spa Manager
Radisson Hotel
12.2017 - 04.2019
Spa Manger
Soham Spa
06.2017 - 12.2017
SPA MANAGER
ESCENZA SPA-GOLDFINCH
11.2016 - 05.2017
SPA MANAGER
MEDSPA
11.2014 - 11.2016
CUSTOMER EXPERIENCE MANAGER
In Vogue Salon
09.2013 - 10.2014
Graduation - B.com
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