Summary
Overview
Work History
Education
Skills
Personal Information
Training
Timeline
Generic

Monica Nangia

Bengaluru

Summary

Experienced in driving sales growth and promoting a culture of continuous learning. Proven success in developing and executing innovative sales strategies to surpass revenue goals. Skilled in training and coaching sales teams to improve performance and meet business objectives. Seeking a senior Sales and Learning & Development role to utilize leadership and development skills for driving business success.

Overview

24
24
years of professional experience

Work History

Branch Head

Visa Avenues
06.2023 - Current
  • Manage daily operations of the branch and ensure smooth and seamless functioning of all branch activities.
  • Ensure operational excellence and integrity of the branch.
  • Set and achieve the business goals.
  • Ensure customer satisfaction.
  • Lead the implementation of work programs, performance targets, and new initiatives.
  • Manage work allocation and workload monitoring.
  • Lead and manage a team of immigration consultants, education advisors, and support staff.
  • Provide guidance, coaching, and motivation.
  • Immigration sales.
  • Product introduction.
  • Data Analysis of the leads assigned each week using Salesforce CRM.
  • Sales related to Visa products.
  • Grading the Leads based on their Intent to Buy.
  • Assistance provided to the consultants in closing their sales.
  • Ensure client retention and positive references.

Regional Manager – Sales & Operations

Global Minds India
04.2025 - 06.2025
  • Company Overview: Education Start-up
  • Spearheaded regional business development, driving a 10% increase in student inquiries and enrolments within two months through targeted outreach and local partnerships.
  • Oversaw daily sales operations and worked closely with the central marketing team to enhance brand visibility across key Bengaluru markets.
  • Led and coached a small sales team; streamlined lead tracking, reducing response time and boosting conversion rates.
  • Partnered with founders to improve go-to-market strategy, iterating quickly based on customer feedback.
  • Deployed CRM systems and implemented weekly pipeline performance reporting for data-driven decision-making.
  • Initiated collaborations with 3+ local institutions to execute pilot outreach programs.
  • Education Start-up

Assistant Destination Manager

IDP Education Ltd.
10.2024 - 03.2025
  • Managed strategic University relations and engagement programmes to enhance the student enrolment.
  • Collaborated with Universities, colleges and other educational institutions to spread the awareness of foreign education.
  • Conducted training for the educational consultants thereby improving the delivery performance by 30%.
  • Organised University fairs, educational seminars and information sessions to increase the student outreach.
  • Improved the marketing campaigns thereby resulting in 25% increase in student enrolment.

Giant Migration
01.2022 - 09.2022
  • Company Overview: Dubai
  • Team Management| Sales | Communication Skills.
  • Immigration sales.
  • Product introduction.
  • Data Analysis of the leads assign each week using Sales force CRM.
  • Sales related to Visa products.
  • Grading the Leads based on their Intent to Buy.
  • Assistance provided to the consultants in closing their sales.
  • Ensure client retainability and reference.
  • Dubai

Senior Consultant-Sales

Y-Axis Pvt Ltd
04.2016 - 11.2021
  • Forecasting various products.
  • Forecasting sales for the week.
  • Analysis Leads assigned to the consultants.
  • Data Analysis of the leads assign each week using Sales force CRM.
  • Sales related to Visa products.
  • Grading the Leads based on their Intent to Buy.
  • Assistance provided to the consultants in closing their sales.
  • I oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.
  • Dealing with all applications face to face, Email and on calls.
  • Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
  • Prepare all fee quotes and any information required by clients, colleagues or authorities.
  • Maintain strong working relationships with all clients and colleagues.
  • Help the client to obtain Visas, Green cards and other documentation required.
  • I undertake full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.
  • Also handling a team with a strength of 10 members.
  • Solving any query regarding Immigration process.
  • Prepare reports and stats for all the members of the team.
  • I am also a designated Trainer who helps the new employee to understand the products.

Air Sahara
01.2002 - 12.2007
  • Training, Customer Service & Reservations.
  • Training by Singapore Airlines Transport services (SATS), service culture workshop and train the trainer program.
  • Trained at Kuoni Academy (SITA Travels) in international fares and ticketing based on IATA / UFFTA syllabus.
  • Responsible for training new joiners all across India in Gabriel Reservation system, Hotel Packages, Ticketing, Customer handling skills, International & Domestic Fares.
  • Communication skills training to Cabin Crew and Airport Ground Staff.
  • Managing Data Base of Corporate Clients.
  • Generating MIS on new schemes, giving feedback to marketing on sales trends.
  • Planning and scripting outbound calls for promotions and relationship management.
  • Solving customer queries.
  • Relationship building with Travel partners and corporate clients.
  • Reservation, Ticketing and Reconfirmations.
  • Hotel Packages.
  • Scheduling/ Rostering of the staff on weekly basis.
  • Corporate sales – visiting and selling airline products and hotel packages to corporate and agencies.
  • Supervising a staff of 5-10 executives.

Customer Service Executive

Hero Serve IT
07.2001 - 01.2002
  • Worked with projects from AT&T, Resource Store. com, and Blue Shark.
  • Responsibilities included: Managing all databases for clients.
  • Making the sales pitch.
  • Closing of the sales calls.
  • Worked with GE medical Systems as Customer Care Executive.

Education

Masters - Tourism Administration

Jiwaji University
Gawalior
01.1999 - 1 2001

BA - Vocational (Tourism)

College Of Vocational Studies

Skills

Completed GNIIT course

Personal Information

Date of Birth: 07/14/78

Training

  • Air India, 2 Months, Pre-flight, Reservations, Tele-sales, Ticketing, Charts, Pre paid ticket advice
  • Indian Airlines, 15 days, Reservations

Timeline

Regional Manager – Sales & Operations

Global Minds India
04.2025 - 06.2025

Assistant Destination Manager

IDP Education Ltd.
10.2024 - 03.2025

Branch Head

Visa Avenues
06.2023 - Current

Giant Migration
01.2022 - 09.2022

Senior Consultant-Sales

Y-Axis Pvt Ltd
04.2016 - 11.2021

Air Sahara
01.2002 - 12.2007

Customer Service Executive

Hero Serve IT
07.2001 - 01.2002

Masters - Tourism Administration

Jiwaji University
01.1999 - 1 2001

BA - Vocational (Tourism)

College Of Vocational Studies

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Monica Nangia