Monica Natarajan
Team Manager
Chennai,Tamil Nadu
Summary
Transformational leader with 16+ years at Clarivate (formerly Thomson Reuters) driving operational excellence, process automation, and quality assurance in global content workflows. Proven ability to lead high-performing teams, optimize complex processes, and deliver measurable business impact by leveraging CAPA, root cause analysis, and agile methodologies. Expert at aligning cross-functional stakeholders and owning critical projects that reduce errors, increase efficiency, and enhance customer satisfaction.
Overview
19
19
years of professional experience
Work History
Team Manager
Clarivate
Chennai, Tamil Nadu
03.2023 - Current
- Led a cross-functional team delivering complex content operations with consistently high KPIs, improving quality and accuracy.
- Spearheaded automation improvements increasing workflow efficiency by 83–88%, enabling processing of over 2.5 million references weekly, dramatically reducing manual efforts and turnaround time.
- Contributed to building the Citation Resolution Service (CRS) tool from scratch, driving 44% automation in reference volume through features like auto-pass onload.
- Conducted Citadel Double Call Testing, identifying fused element issues affecting 16% of weekly reference volume (~21 million references).
- Addressed Science XML manual curation challenges (60-80% volume) caused by missing or invalid data fields; collaborated with development teams to implement hotfixes, achieving a 10-15% improvement in overall automation.
- Led CRS tool enhancements to sustain high-quality standards and automate XML item testing.
- Ensured data integrity by managing Cluster Key spacing retention for 20 million references annually (REFERENCE-3572).
- Owned BCR utility workflow as Solution Analyst, overseeing testing and successful production rollout.
- Acted as Product Owner for 2 months, prioritizing backlog and aligning project deliverables with business goals.
- Delivered comprehensive Policy Citation Index training, achieving 100% on-time and quality completion.
- Resolved co-publication flow quality issues within Web of Science, boosting customer satisfaction and retention.
- Maintained 100% accuracy in incentive reporting, enhancing transparency and stakeholder trust.
Content Specialist
Clarivate
Chennai, Tamil Nadu
04.2022 - 03.2023
- Managed complex customer cases and escalations, ensuring SLA adherence and enhanced customer experience.
- Authored decision matrices and confidence thresholds for Reference Master’s resolution system, streamlining issue resolution.
- Partnered with Agile teams to refine features, reducing Times Cited count errors and increasing system reliability.
Solution Analyst
Clarivate
Chennai, Tamil Nadu
10.2021 - 04.2022
- Documented detailed use cases supporting system enhancements focused on citation accuracy.
- Assisted implementation of fixes, improving data linkage and reporting quality.
CAPA Team – Senior Analyst / Analyst
Clarivate
Chennai, Tamil Nadu
04.2013 - 04.2021
- Delivered monthly root cause analysis and FTE savings reports, driving process improvements across multiple teams.
- Led milestone projects that enhanced automation by 10–15%, significantly reducing unlinked citations.
- Played a key role in CRS tool enhancements, ensuring sustained data integrity and quality.
Quality Control Specialist – Analyst
Clarivate
Chennai, Tamil Nadu
04.2010 - 04.2013
- Conducted rigorous post-production quality checks for DB & CC reports, JCR validation, and XML compliance.
- Identified critical defects via JIRA, driving policy updates and system improvements in citation linking.
Associate Analyst
Thomson Reuters (now Clarivate)
01.2007 - 01.2010
- Managed author address corrections, item count validations, and routine content QC tasks.
Education
MBA - Human Resources
Anna University
01.2010
B.Sc. - Chemistry
Meenakshi College for Women
01.2006
Skills
- CAPA & Root Cause Analysis
- Quality Assurance
- Process Automation
- Agile & Scrum Methodologies
- Product Ownership
- Use Case & Decision Matrix Documentation
- Customer Case Management
- Content QC
- Reference Master Operations
- Data Reporting & Analysis
Websites
Personal Information
Title: Team Manager
Timeline
Team Manager
Clarivate
03.2023 - Current
Content Specialist
Clarivate
04.2022 - 03.2023
Solution Analyst
Clarivate
10.2021 - 04.2022
CAPA Team – Senior Analyst / Analyst
Clarivate
04.2013 - 04.2021
Quality Control Specialist – Analyst
Clarivate
04.2010 - 04.2013
Associate Analyst
Thomson Reuters (now Clarivate)
01.2007 - 01.2010
MBA - Human Resources
Anna University
B.Sc. - Chemistry
Meenakshi College for Women
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