Monica Priyadarshini Prusty
IT RPA Business Analyst Product Owner
Bengaluru,TS
Summary
A results-driven and detail-oriented professional with over 10 years of experience across Business Analysis, RPA (UiPath), Agile Project Management, and Process Improvement. Demonstrated expertise in requirement gathering, functional documentation, backlog management, sprint planning, UAT, and stakeholder communication within fast-paced environments. Skilled in tools and methodologies including Agile/Scrum, VSTS (Jira equivalent), Lean Six Sigma, SMAX, ServiceNow, Excel, SAP, QlikView, and various automation platforms. Proven ability to lead cross-functional teams, conduct root cause analysis, drive cost reduction initiatives, and improve operational efficient.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
IT RPA BA Product Owner
PHILIPS GLOBAL BUSINESS SERVICES
08.2021 - 09.2024
- Responsible for successful end to end delivery of a use case starting from requirement till handover to the production support team.
- Handled 20 + use cases parallelly and capable to deploy 6 use cases in a quarter provided there’s no blockage with the tool access.
- Refine high-level business requirements to create a functional flow (ASIS) model/step to complete the technical flow collaborating with the technical lead.
- Convert the Functional/Technical flow design into user stories in azure (VSTS) to create backlogs that can be acted upon by software engineers/developers.
- Identify ambiguities in requirements and understand and translate the business process model into user stories in agile/scrum methodology.
- Facilitate and translate technical specifications into detailed product requirements within Features, User Stories and Tasks.
- Groom user stories in a highly collaborative manner through a conversational model utilizing several scrum techniques.
- Develop requirements and acceptance criteria.
- Manage the product backlog and provide direction for development based on stakeholder input and business requirements.
- Capture user story points, categorize into respective epics and maintain the requirement release.
- Prepare and facilitate backlog grooming of epics and features into sustainable stories for development through Sprints.
- Product Owner for all assigned and qualified use cases with an effective external collaborative solution developed using the Agile software development methodology.
- Responsible to get access to all tools/SharePoint/Paths/links etc. before taking any usecase for development.
- Responsible for preparing test scenarios and align with business or stakeholders for adding any exception or negative scenarios to the automation that can be performed during User Acceptance Testing
- Responsible for answering any questions or support needed to the developers in terms of functional flow assistance.
- Prepare project planner and release to the business/stakeholders/development team once the usecase is groomed.
- Responsible for sprint demos and accepting stories from developers.
- Collaborate with technical lead to generate test data in quality environment before grooming the usecase and generate Code 1 id access for production check before deployment.
- Responsible to maintain Quality if any usecase is Quality relevant and take appropriate actions and approvals before deployment.
- Tools and Applications Worked on: - RPA Uipath, SAP, Infodix, Qlikview, Windchill, Salesforce, Powerserve, VSTS, Azure, Automation Hub, Ultrasound, MRI Scanner
Sr Associate (HR Analyst)
ACCENTURE SERVICES PVT LTD
09.2020 - 07.2021
- I was responsible to interact with business HR teams across Workday/Non-Workday and Employee Relation, to identify the key focus areas and defining the problem, solve them and present actionable insights to drive quicker decision making.
- Acted as primary connection between stakeholders and service delivery team for alignment on strategic objectives and implementations of key initiatives.
- I have led three teams comprising over 20 members, with responsibility for task assignment and workload prioritization based on employee tenure and performance metrics, ensuring efficient resource utilization and balanced task distribution.
- Built and deployed the manual task of assigned agent methodologies of reporting to an automated system which got executed from Bangalore to Mumbai and helped business to meet service level agreement and saved cost.
- Ensured service level agreements and operational requirements are met.
- Maintained manager and employee confidence by keeping human resources information confidential.
Sr Associate (Quality Analyst)
AMAZON CENTRE INDIA PVT LTD
06.2015 - 01.2020
- Weekly and monthly Reporting of Business Performance to monitor key risk indicators.
- Calibrate auditing processes with the operation team and onshore/offshore team to discuss on the root cause analysis
- Initiated the implementation of data mining technique, resulting in 10% increase in quality and productivity
- Prepared MIS reports followed by corrective action and closely monitoring to improve the quality of the Operations team for the weekly and monthly business review meeting
- Performed transactional audits daily for respected processes and share results of audits on a weekly/daily basis
- Provided performance feedbacks to the associates and close loop on audit observations
- Identified root cause of defects and find areas of improvements in the process being audited
- Initiate process related meetings/calls regarding any program launch or process setup
- Identified manual tasks and automated the same thereby reducing overall time taken for a particular task
- Involved in correcting information in the product detail webpage based on the requirement
- Involved in creation of a new product detail page and merging duplicate detail pages
- Involved in correcting images and swatch images of product detail page, vendor management, catalogue update
- Collaborated with Merchant Investigations, and Pricing teams as required to resolve Seller/Vendor challenges
- Skilled in Feeds, Ungating and Incorrect Information on Detail Page issues, html and css troubleshooting errors
Sr Associate (Fraud Analyst)
HI POWER SOLUTION PVT LTD
08.2014 - 05.2015
- Identified root causes leading to a 30% increase in account recovery for gaming customers.
- Streamlined the process of linking and unlinking game centre and playstore, resulting in a 20% reduction in resolution time.
- Implemented new methodologies that improved customer satisfaction by 25%.
- Monitor Suspicious Activity: Track account behavior for signs of hacking or cheating.
- Investigate Account Claims: Ensure claims like "lost village" are legitimate.
- Data Analysis: Use tools to detect unusual login patterns, payment disputes, etc.
- Support & Reporting: Work with customer support and developers to prevent fraud
Technical Support Engineer
SONY (HGS Payroll)
04.2013 - 07.2014
- Diagnose and resolve hardware and software issues with Sony cameras (e.g., Alpha, Cyber-shot) and camcorders (e.g., Handycam, FX, PXW).
- Guide customers through resolving problems such as image distortion, connectivity issues, lens errors, firmware glitches, etc. via emails and chats.
- Analyze failure reports and provide feedback to R&D or product teams.
- Provide first-line and escalated support via phone, email, or live chat.
- Assist with setup, configuration, and usage of Sony camera and camcorder features.
- Offer guidance on compatible accessories, recording formats, and editing software.
- Assist customers in updating firmware and installing required software (e.g., Imaging Edge, Catalyst Browse).
- Troubleshoot software compatibility across Windows/macOS and with editing platforms like Adobe Premiere or Final Cut Pro.
- Test new products, firmware updates, and software tools.
- Report bugs, usability issues, and suggest improvements based on customer feedback.
- Create and update internal support documentation and FAQs.
- Provide input to user manuals, support articles, and troubleshooting guides.
- Train internal teams or partners on camera and camcorder features.
- Stay updated on new releases, product specs, and competitive comparisons.
- Determine if devices are under warranty and guide customers through repair or replacement procedures.
Education
Graduation B.Tech/B.E - IT
BPUT
Intermediate (12th) - undefined
CHSE
School (10th) - undefined
ICSE
Internship - Data Science In Python
Inventateq
Bengaluru, India 04.2001 -
Skills
Agile Scrum Project Management
Accomplishments
- Awarded Extra Mile Awards for three quarters for the projects undertaken and delivered
- Trained in QC Tools, Advanced Excel, VBA, basic SQL (ETL Platform), error analysis of html and css, data science in python, SharePoint
- Expertise in A+, Amazon Brand Registry, Product Setup Service, Proactive
- Team management, mentoring, client and stakeholder management, excellent communication skills.
- Awarded as the OT winner for completing maximum number of OT hours in Peak Season
- Awarded as the first person in Amazon worldwide to achieve 1000 Alerts & Opportunities delivered and received 100 $ Amazon gift card
- Student committee in B. Tech for a Year where I was responsible to organize and coordinate the activities held in university and was a part of anti-ragging squad
- Vice President in Interact Club of Rotary Club for 1 Year
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
IT RPA BA Product Owner
PHILIPS GLOBAL BUSINESS SERVICES
08.2021 - 09.2024
Sr Associate (HR Analyst)
ACCENTURE SERVICES PVT LTD
09.2020 - 07.2021
Sr Associate (Quality Analyst)
AMAZON CENTRE INDIA PVT LTD
06.2015 - 01.2020
Sr Associate (Fraud Analyst)
HI POWER SOLUTION PVT LTD
08.2014 - 05.2015
Technical Support Engineer
SONY (HGS Payroll)
04.2013 - 07.2014
Internship - Data Science In Python
Inventateq
04.2001 -
Intermediate (12th) - undefined
CHSE
School (10th) - undefined
ICSE
Graduation B.Tech/B.E - IT
BPUT
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