Summary
Work History
Education
Skills
Music, Sports, Creative Writing, Travelling and Socialising
Generic

Monica Ramchandani

Communication Skills Trainer
Mumbai,Maharashtra

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Work History

Communication Skills Trainer

Let's Talk
Mumbai
06.2012 - 02.2016
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Public Relations Manager

Anushka Images
Mumbai
07.1998 - 04.2000
  • Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
  • Consulted with advertising agencies to arrange promotional campaigns in various types of media.
  • Defined and achieved project and overall organizational vision, strategies and tactics.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
  • Collaborated with production team to coordinate advertisements and promotions.
  • Managed internal, external and crisis communications.

Sales and Marketing Representative

The Oberoi
Mumbai
05.1997 - 06.1998
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Supported implementation of contests, events and other initiatives to build presence and reputation.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Participated in skills development initiatives to promote team competence and success.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Created and maintained customer databases to facilitate customer segmentation.

Front Office Assistant

The Retreat Hotel
Mumbai
02.1996 - 06.1997
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Housekeeping Attendant

Hotel Sea Princess
Mumbai
04.1995 - 08.1995
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Kept building entryway glass clean and polished for professional presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Education

Diploma Hotel Management - Hotel Management

Rizvi College of Hotel Mnagement
Mumbai,India
06.1994 - 04.1997

High School Diploma -

Mithibai College of Arts
Mumbai,India
06.1991 - 04.1993

Skills

Strong written and verbal communication skills

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Music, Sports, Creative Writing, Travelling and Socialising

National Level Sportsperson.

Like to write Poetry,Story writing.

Like meeting Multicultural People.

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Monica RamchandaniCommunication Skills Trainer