Monica Sadasivam
Nungambakkam, Chennai
Summary
Focused PMO & Delivery Ops Lead with expertise in planning and executing operational activities across various functions. Currently leading Delivery Operations at Tiger Analytics, Chennai. Skilled in maintaining productivity and compliance with quality standards, leveraging best practices. Proven track record in managing delivery projects, data collation, stakeholder coordination, and dashboard optimization. Adept at collaborating with leadership and cross-functional teams to enhance delivery efficiency and effectiveness.
Overview
8
8
years of professional experience
Work History
FinOps Lead
Tiger Analytics via HexaCorp
Chennai
11.2024 - Current
- Monitored workflow processes associated with invoice generation and payment processing
- Generated and processed invoices in accordance with billing cycles
- Collaborated with other departments to resolve issues related to accounts receivables or payables
- Resource onboarding in client portals
- Revenue reconciliation between actuals vs forecast with Insights team
- DocuSign signature process with clients
- ODC management and access control
- SOW and PO tracking
- Resource & revenue mapping for milestone projects
- Timesheet management and leave data tracking for T&M projects
Senior Lead - Delivery Excellence
Tiger Analytics
Chennai
09.2022 - 11.2024
- Manage the entire lifecycle of Delivery Operations Projects that span multiple functions, ensuring seamless execution and integration across departments.
- Execute a variety of tasks throughout the process management cycle, including data collation, stakeholder coordination, and the deployment, optimization, and maintenance of dashboards and best practices.
- Maintain accurate data and documentation by adhering to established checklists and standards, ensuring all information is up-to-date and reliable.
- Collaborate with leadership to identify operational challenges and conceptualize projects aimed at enhancing delivery effectiveness and efficiency.
- Conduct regular reporting and analysis for key stakeholders, providing actionable insights to support informed decision-making and strategic planning.
- Apply Design Thinking principles to process design and innovation, driving continuous improvement and efficiency gains within delivery operations.
- Work with cross-functional teams to streamline and optimize specific business processes, leveraging diverse perspectives to develop comprehensive and effective solutions.
- Develop and deliver project presentations to executive management, effectively communicating project progress, challenges, and results to ensure alignment and support.
- Engage with internal and external stakeholders to ensure project objectives are understood and met, fostering a collaborative environment and managing expectations.
Project Management Officer
TheMathCompany
Bengaluru
05.2021 - 09.2022
- Managed demand and supply, calculated utilization (effort), and monitored billing and investments to ensure optimal resource allocation and cost-effectiveness.
- Oversaw the annual financial plan, monthly forecasts, profit and loss statements, invoicing, and payment processes to ensure accurate financial tracking and reporting.
- Reviewed Statements of Work (SoW), Purchase Orders (PO), and Master Service Agreements (MSA), and conducted regular follow-ups with delivery stakeholders to ensure contract compliance and timely execution.
- Monitored client feedback and account health through pulse feedback, maintained account scorecards, and conducted delivery quality reviews to ensure high levels of client satisfaction and service quality.
- Conducted in-depth financial analysis and prepared comprehensive reports to support strategic decision-making and track the financial performance of various projects and accounts.
- Implement and maintain best practices in delivery operations, ensuring processes are standardized, efficient, and scalable to meet the evolving needs of the organization.
Associate - Selling Partner Support
Amazon
Chennai
06.2020 - 12.2020
- Regularly communicated with sellers to resolve their queries, ensuring a high level of support and satisfaction.
- Maintained strategic relationships with Platinum and Gold Type Sellers in the UK Marketplace, fostering long-term partnerships and enhancing seller experience.
- Assisted sellers with fulfillment-related queries, helping them navigate the logistics and operational aspects of selling on Amazon.
- Aided sellers in promoting their products and optimizing their advertising strategies for better reach, including helping set up effective keywords for their ad campaigns.
- Analyzed market and social media trends for specific products, providing metrics and insights to evaluate the success of marketing campaigns, and supported the Sales and Marketing team in strategy development.
Lead - Vendor Success Program
Amazon
Chennai
08.2017 - 01.2019
- Coordinated with marketing team to create effective advertising campaigns.
- Maintained accurate records of all vendors and their contracts.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Managed day-to-day communications with multiple vendors simultaneously.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Provided guidance on best practices for working with third-party vendors.
- Created reports summarizing key metrics related to vendor activities.
- Implemented promotional strategies to increase sales and attract new customers.
Education
MBA - Operations Management & HR
SRM University
Chennai06-2017
B.E - Computer Science
College of Engineering Guindy, Anna University
Chennai06-2015
Skills
- Project & Program Management
- Delivery Operations Management
- End to End PMO Activities
- Revenue Reconciliation
- Process Optimization
- Documentation Management
- Operational Efficiency
- Reporting and Analysis
- Cross-functional Collaboration
- Business Process Streamlining
- Client Stakeholder Engagement
- Best Practices Implementation
- Resource Management
- Revenue Management
- Contracts Management
- Client & Resource Onboarding
- BGV Tracking
- Dashboard Deployment
Tools
- MS Office
- Google Workspace
- Jira, Zoho Projects, ClickUp
- Monday.com, Beeline Portal
- Miro Boards
- Agile Methodologies & Principles
- Dashboarding: Looker Studio & PowerBI
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
French
Elementary
A2
Timeline
FinOps Lead
Tiger Analytics via HexaCorp
11.2024 - Current
Senior Lead - Delivery Excellence
Tiger Analytics
09.2022 - 11.2024
Project Management Officer
TheMathCompany
05.2021 - 09.2022
Associate - Selling Partner Support
Amazon
06.2020 - 12.2020
Lead - Vendor Success Program
Amazon
08.2017 - 01.2019
MBA - Operations Management & HR
SRM University
B.E - Computer Science
College of Engineering Guindy, Anna University