Monica Sadasivam

Work History

Senior Lead - Program & Project Management PMO

Tiger Analytics

Chennai

09.2022 - Current

Identify plans and resources required to meet project goals and objectives
Coordinate with cross-functional teams to resolve project issues and mitigate risks
Review and submit project invoices for finance team approval
Provided detailed project status updates to stakeholders and executive management.
Maintain & document SOW, PO’s and MSA
Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and resource utilization
Track project and team member performance closely to quickly intervene in delays
Report regularly to project managers on project budget, contract status and resource pipeline
Built a cohesive team and devised clear, actionable plans to meet program goals
Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques
Collaborated with internal teams to streamline processes
Conducted regular meetings and program briefings for leadership teams & internal stakeholders
Led client relationship management, access management, contract development and extension with the external client stakeholder
Maintained productive communications with management and customer representatives
Implemented processes to streamline department workflows and alleviate bottlenecks.
Championed continuous improvement initiatives within the PMO, driving increased efficiency in project delivery processes
Facilitated stakeholder engagement by conducting regular progress meetings and providing detailed updates on project status
Ensured accurate tracking of project performance metrics, enabling data-driven decision-making throughout the organization
Standardized reporting templates across all projects for consistent performance measurement and evaluation.
Served as a liaison between functional departments, promoting collaboration while addressing interdependencies.
Enhanced project delivery by implementing efficient PMO processes and best practices.
Optimized resource allocation by forecasting demand and prioritizing projects based on strategic value.
Onboarding & Offboarding of resources in the project

Project Management Officer (PMO)

TheMathCompany

Bengaluru

05.2021 - 09.2022

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Planned, designed, and scheduled phases for large projects.
Developed and initiated projects, managed costs, and monitored performance.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Monitored project performance to identify areas of improvement and make adjustments.
Prepared and submitted project invoices for review and approval.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Provided detailed project status updates to stakeholders and executive management.
Developed and implemented project plans and budgets to ensure successful execution.
Sourced, vetted and managed vendors needed to accomplish project goals.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Monitored project progress, identified risks and took corrective action as needed.
Reported regularly to managers on project budget, progress, and technical problems.
Maintained open communication by presenting regular updates on project status to customers.

Associate - Selling Partner Support

Amazon

Chennai

06.2020 - 12.2020

Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Provided seller support on refunds, posted feedback and policy changes.
Supported vendor advertising, strengthening accounts through timely and clear communication.
Assisted sellers with platform requirements for renewals and upgrades.
Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
Identified and addressed vendor concerns, working with development teams to achieve resolution.
Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Answered questions regarding seller inventory, shipping, payments and buyer complaints.

Content Writer

Zoho Corporation

Chennai

05.2019 - 07.2019

Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Provided writing support in fast-paced environment for variety of public-facing materials.
Worked with teams of designers, editors and marketers to create content for client campaigns.
Repurposed and optimized existing content for use in different mediums.
Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
Developed content for press releases and newsletters to promote products and services.
Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
Edited and proofread drafts of articles and other documents.
Customized brand message to reach and capture target audience interest and drive engagement.
Created content for websites and online publications.
Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.

Lead - Vendor Success Program

Amazon

Chennai

08.2017 - 01.2019

Reconciled inventory and customer orders regularly to monitor product availability.
Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
Negotiated complex vendor agreements and built relationships across multiple commodities.
Organized and maintained vendor records in accordance with corporate guidelines.
Achieved optimal goals by executing negotiation strategies for prices and services.
Managed vendor performance to maximize profitability and achieve financial objectives.
Maintained database systems to track and analyze operational data.
Evaluated customer needs and feedback to drive product and service improvements.

Summary

Overview

Work History

Senior Lead - Program & Project Management PMO

Project Management Officer (PMO)

Associate - Selling Partner Support

Content Writer

Lead - Vendor Success Program

Education

Master Of Business Administration - Operations Management & HR

Bachelor Of Engineering - Computer Science

Skills

Languages

Timeline

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