Monica Soraisam
Bangalore
Summary
Enthusiastic and energetic person; eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales and Marketing and Customer satisfaction in an organization. Motivated to learn, grow and excel in the organization ensuring company's growth as well.
Overview
14
14
years of professional experience
Work History
Academic Coordinator
Lavonne Academy of Baking Science and Pastry Arts
2021.10 - Current
- Recruited and hired staff members to help implement program initiatives. Administered program evaluation process and utilized feedback to identify the ways to make tangible improvement to program delivery.
- Worked with Director of Academics to outline and schedule course offerings required for students. Offered secretarial support to program related meeting, organizing set up and taking clear reports.
- Managed curriculum implementation and continuous improvement of industry best practices.
- Mentored over 100 students per batch on academic problems and made professional recommendations.
- Initiated new learning methods to achieve total student comprehension while curbing learning time.
- Consulted with government regulatory(NSDC/THSC & City and Guilds) and licensing agencies to verify institutional conformance with applicable standards.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
- Managed mail and both incoming and outgoing correspondence and mails.
- Hosted workshops to build student knowledge and performance during the whole academic process.
- Provided ongoing support to alumni, helping them navigate their careers and explore new opportunities.
- Maintained regular communication with placed candidates to track progress in their roles and offer ongoing support.
Assistant Spa Manager
Sheraton Grand Whitefield
2018.04 - 2020.08
- Managed team members, overseeing hiring, training, and professional growth of employees.
- Handled day-to-day running of Spa, ensuring high levels of productivity and progression.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings And maintained positive professional, working environment to optimize staff and customers satisfaction.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Check facilities regularly to maintain good working order and upkeep cleanliness standard.
- Compiled statistical data after each month-end closing.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Engaged with customers and delivered first class guest experiences through personalized, attentive care from arrival to departure
- Educated customers on promotions to enhance sales. Keep well stocked reception areas to increase add on sales of spa and beauty products, aiding revenue growth.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Scheduled staff to meet seasonal and peak hours.
Spa Supervisor
The Oberoi Bangalore
2014.01 - 2018.03
- Oversaw upkeep of entire facility and maintenance.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Recorded inventory sales into organization's weekly income report.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Spa Receptionist
The Oberoi Bangalore
2010.10 - 2013.12
- Escorted clients to correct spa areas including treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
Associate of Arts - B.A. Honors (Sociology)
Manipur University
Imphal04.2010
GED -
CBSE
Imphal04.2007
Skills
- Managerial finance
- Sales strategizing
- Marketing Strategies
- Advanced interpersonal skills
- Team relationships
- Extremely quick learner
- Creative mindset
- Customer service management
- Employee supervision
- Training & Development
- Work ethic
- Communication
Accomplishments
· Life Saver Certificate (First Aid and Fire Fighting)
· Achieved “The Team of the Quarter Award" in Spa.
· Successfully completed Supervisory Development Program for delivering quality on the job supervision conducted by OCLD (Oberoi Centre of Learning and Development).
· Successfully completed the training required to perform Omorovicza Products, Thalgo and Forest Essential Products.
· Have been nominated for Executive of the Year by Marriott International
· Nominated for EDGE AWARD
· Won Asia Spa Award 2019 for Deep Tissue Massage
· Won 3rd highest at Spa lympic Revenue Competition 2019
· 100% BSA Audit
Operating System Efficiency
- Excellent knowledge of Microsoft office
- Opera
- Micros
- Book4time
- Salesforce
- Excel
- SIP
Hobbies
· Travelling- Explore various places
· Cooking- Sound knowledge of various cuisines and a passion to prepare new delicacies
· Reading- avid reader
Timeline
Academic Coordinator
Lavonne Academy of Baking Science and Pastry Arts
2021.10 - Current
Assistant Spa Manager
Sheraton Grand Whitefield
2018.04 - 2020.08
Spa Supervisor
The Oberoi Bangalore
2014.01 - 2018.03
Spa Receptionist
The Oberoi Bangalore
2010.10 - 2013.12
Associate of Arts - B.A. Honors (Sociology)
Manipur University
GED -
CBSE
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