Monica Jagawat
Business Analyst
Bengaluru
Summary
Dedicated and meticulous Business Analyst with extensive experience in the NRM bill-to-payment process. Engaged in customer interaction, fostering strong relationships and aligning with customer needs. Skilled in translating business requirements into functional specifications. Collaborated with commercial, planning, and operations teams at client location (Ooredoo Kuwait) for 3 years. Provided business-focused solutions to address key pain areas. Proficient in root cause analysis and coordinating with multiple internal and external teams for project closure.
Overview
13
13
years of professional experience
Work History
Business Analyst
Netcracker Technology
12.2021 - Current
- Gained experience with NTT JAPAN-Functional BA (Bill To Payment) for closure of BRD, FIRD, Design delivery. Provided support to Dev team and QA team -test cases review + Approval.
- Experience working with ERT Telecom for Delta migration where I have delivered delta migration code and written test cases.
- Completed the hands on assignments and training material with self-paced sessions within time.
- Performed hands on the Training server for Product Configuration, Rate Plan Configuration, Price Plan Overview and Day to Day Operations.
- Completed the training material for RBM modules.
- Extensive previous work experience with UNIX and PL/SQL.
Migration Developer/ Business Analyst
Netcracker Technology
12.2021 - Current
- Conduct thorough analysis of the bill-to-payment process to identify areas for improvement and optimization.
- Facilitate customer sessions to elicit and understand business requirements, utilizing BRD question tickets to ensure comprehensive coverage.
- Write detailed functional requirements during the FIRD phase, incorporating product behavior and solution-level details, and present them in customer sessions for timely approval.
- Collaborate closely with cross-functional teams to gather business requirements and translate them into actionable functional specifications for system enhancements.
- Work closely with product team to understand limitations of the product and propose optimal solutions.
- Ensure alignment between functional capabilities (FC) and functional requirements (FR) from a business request perspective, addressing any gaps or discrepancies.
- Define necessary customizations to deliver tailored solutions as per customer requirements.
- Evaluate deviations raised by customers and determine whether they constitute minor changes or require formal change requests, persuading customers to initiate appropriate ticketing.
- Maintain adherence to project timelines and milestones, ensuring timely completion of deliverables.
- Perform reconciliation of business requirements (BR), functional capabilities (FC), functional requirements (FR), and design items (DI), ensuring comprehensive coverage and alignment throughout the project lifecycle.
- Analyze design phase deliverables for gaps and discrepancies, seeking clarification from customers as needed.
- Author design items to incorporate functional requirements into project deliverables, ensuring alignment with customer expectations.
- Provide clear explanations of solutions to development and quality assurance teams, ensuring a common understanding of project requirements.
- Assist development teams in correctly interpreting and implementing business requirements, validating code from a functional perspective.
- Support quality assurance teams by assisting in the creation, review, and approval of test cases, ensuring thorough validation of project deliverables.
Senior Solution Integrator/ Business analyst/ Data Migration developer
Ericsson India
12.2018 - 12.2021
- Analyze customizations in source system and build migration logic to incorporate the functionality in target system.
- Find root cause on exceptions received while execution of migration script by DMF.
- Write SQL, PL-SQL scripts for special scenarios during migration such as migration of payments which was partially handled by DMF.
- Fine tune queries to increase performance.
- Write reconciliation scripts.
- Performed sanity post migration during trial runs to check whether existing functionality stays intact.
- Analyzed issues found on migrated data and provided resolution adhering to the timelines.
Business Analyst
Ericsson Kuwait
10.2016 - 11.2018
- Participated in design sessions, review options and provide recommendations while communicating benefits, risks, and constraints to both the business and the various IT stakeholders.
- Analyzed Customer requirement and provided Feasibility Study Report (FSR), HLD (High Level Design, LLD (Low Level Design) along with timeline for the product delivery.
- Achieved implementation of project plans, interacting with users for system study, requirement gathering, analysis & testing.
- Monitored project progress as per scheduled deadlines for various tasks & taking necessary steps to ensure completion within SLA deadlines and effort parameters.
- Proficiency in solution design & implementation of business requirements needing billing baseline setup, product configuration, design, development and unit testing.
- Arranged customer meetings and raised concerns, queries on products or timelines.
- Explained customer and operations team about complexity of design and the risks involved to conduct rigorous sanity and E2E testing.
- Provided MOP (Method of Procedure) including Rollback plan for the developed product to operations.
- Deployed product in production once approved by operations and monitored the traffic.
- Explained the product to QA team and assisted in writing apt testcases for end to end testing.
- Analyzed migration reports and prepared queries to find the root cause and fix issues found on migrated data.
- Provide resolutions for the identified issues.
SOFTWARE ENGINEER
ATOS India
11.2012 - 03.2015
- Achieved implementation of project plans, interacting with users for system study, requirements gathering, analysis & testing.
- Promoted to guide and motivate my team members in the absence of our team leader and donned a leadership role wherever required.
- Configured products, Plans and packs in BSCS and as well as in CRM along with implementation, validation and testing.
- Analyzed post migration rejections and provided resolution before bill run.
- Detailing the defects & issues found & tracking it to closure.
- Conducted in-house trainings and workshops to develop BSCS and SQL competency.
- Feasibility check for client’s new requirements and do configuration accordingly.
- Resolved high severity incidents after 2 levels of investigations.
- Provided resolution of pre bill and post bill queries.
Education
Bachelor - Engineering
Terna Engineering College
Mumbai, India 04.2001 -
Skills
RBM 90 modules
Telecom BSS
Billing
Rating
Order Management
Provisioning
Mediation
Communication skills
Problem solving
Requirements gathering
Analytical thinking
Project management
Stakeholder management
SQL proficiency
Gap analysis
Business process mapping
Team collaboration
User acceptance testing
Client relationship management
Functional specifications
Requirements analysis
Problem-solving abilities
Business requirements
Proposed Role
Business Analyst, 12, Analysis, Design, Build, Test, Deployment, Development Lead, 3 Years 2 months
Timeline
Business Analyst
Netcracker Technology
12.2021 - Current
Migration Developer/ Business Analyst
Netcracker Technology
12.2021 - Current
Senior Solution Integrator/ Business analyst/ Data Migration developer
Ericsson India
12.2018 - 12.2021
Business Analyst
Ericsson Kuwait
10.2016 - 11.2018
SOFTWARE ENGINEER
ATOS India
11.2012 - 03.2015
Bachelor - Engineering
Terna Engineering College
04.2001 -