Monika Mazumdar
Health Counselor, Patient Relation Executive, (Sales And Operations)
New Delhi
Summary
I'm proactive, customer-focused Sales Assistant with successful sales experience and a positive, confident approach. Well-developed skills in forming trusting relationships with customers as well as both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Overview
10
10
years of professional experience
3
3
Language
Work History
Health Counselor , Patient Relation Executive
Karma Ayurveda
08.2020 - Current
- Responsible for admissions/enrolments of patients for treatment .
- Suggestions to improve health services
- Handling Front Office
- Generate Direct Revenue to the company
- Assists patients and families in navigating the health care system to ensure quality care and good customer service
- Responsible for maintaining and updating patients database in coordination
- Meeting the patients and their attendant in person and lead conversion
- Provides information and education on patient rights to patients, family members, visitors and staff.
Business Development Manager
fruktville
New Delhi
12.2019 - 04.2020
- Contacting potential clients to establish rapport and arrange meetings
- Developing goals for the development team and business growth and ensuring they are met
- Increasing the value of current customers while attracting new ones
- Developing quotes and proposals for clients.
Assistant Center Manager
RICHFEEL HEALTH & BEAUTY PVT. LTD
New Delhi
12.2018 - 11.2019
- Selecting, promoting and terminating staff within the guidelines of the clinic policies
- Plan and operate within the approved budget
- Adjust staffing levels according to policy and standards
- Provide justification for budget variances
- Interpret updated policies and procedures to staff
- Problem solves effectively
- Maintains a safe patient and work environment
- Responds to and handles patient complaints .
Beauty Advisor
TATA TRENT
Kolkata
04.2016 - 07.2018
- Customer handeling and service
- Worked as a perfume and beauty product advisor and sales executive
- Educating the customer with various beauty products by providing complete makeover
- Ordered and managed stock; stocked shelves
- Answered the phone and helped with queries/complaints, remaining professional at all times
- Worked as a First aid trainer by conducting monthly training for all the staffs and members
Customer Representative Executive
Promotion and Events
Kolkata
01.2007 - 01.2017
- Worked for various event and promotional agencies
- Worked for various brands like Loreal, Revlon, Eye Catchers, Hyundai i10 launch, American Tourister,
- Nokia, Star Jalsha launch event, LG television, STPI softwares, etc
- Worked as customer representative for various fairs including Infocomm Fair, Furniture Fair, Mega
- Trade Fair, etc.
Female Hostess
ITC Sonar
Kolkata
01.2010 - 03.2016
- Takes a supervisory role on a day-to-day basis
- Attending guests and provide services as per their requirements
- Served and assisted customers on checkins and checkouts
- Interdepartmental communication and task handeling
- Registering and transfering guest requests and complaints to respective departments
- Answered the phone and helped with queries/complaints, remaining professional at all times
- Helped train new members of staff
Education
Bachelor of Arts - Arts
University of Calcutta
Kolkata 03.2008 - 03.2011
Skills
SalesMarketingCommunication skillsBusiness developmentNegotiationCustomer serviceMicrosoft ExcelComputer skills
Customer support
Data Entry
MS Office
Dependable and Responsible
Organization and Time Management
Upselling skills
Inbound call management
Certification
Basic computer training from IBM
Accomplishments
- Resolved product issue through consumer testing.
- Achieved performer of the month through effectively working in pressurized environment and helping people with good solutions.
Timeline
Health Counselor , Patient Relation Executive
Karma Ayurveda
08.2020 - Current
Business Development Manager
fruktville
12.2019 - 04.2020
Assistant Center Manager
RICHFEEL HEALTH & BEAUTY PVT. LTD
12.2018 - 11.2019
Beauty Advisor
TATA TRENT
04.2016 - 07.2018
Female Hostess
ITC Sonar
01.2010 - 03.2016
Bachelor of Arts - Arts
University of Calcutta
03.2008 - 03.2011
Customer Representative Executive
Promotion and Events
01.2007 - 01.2017