Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Monika Mazumdar

Health Counselor, Patient Relation Executive, (Sales And Operations)
New Delhi

Summary

I'm proactive, customer-focused Sales Assistant with successful sales experience and a positive, confident approach. Well-developed skills in forming trusting relationships with customers as well as both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.

Overview

10
10
years of professional experience
3
3
Language

Work History

Health Counselor , Patient Relation Executive

Karma Ayurveda
08.2020 - Current
  • Responsible for admissions/enrolments of patients for treatment .
  • Suggestions to improve health services
  • Handling Front Office
  • Generate Direct Revenue to the company
  • Assists patients and families in navigating the health care system to ensure quality care and good customer service
  • Responsible for maintaining and updating patients database in coordination
  • Meeting the patients and their attendant in person and lead conversion
  • Provides information and education on patient rights to patients, family members, visitors and staff.

Business Development Manager

fruktville
New Delhi
12.2019 - 04.2020
  • Contacting potential clients to establish rapport and arrange meetings
  • Developing goals for the development team and business growth and ensuring they are met
  • Increasing the value of current customers while attracting new ones
  • Developing quotes and proposals for clients.

Assistant Center Manager

RICHFEEL HEALTH & BEAUTY PVT. LTD
New Delhi
12.2018 - 11.2019
  • Selecting, promoting and terminating staff within the guidelines of the clinic policies
  • Plan and operate within the approved budget
  • Adjust staffing levels according to policy and standards
  • Provide justification for budget variances
  • Interpret updated policies and procedures to staff
  • Problem solves effectively
  • Maintains a safe patient and work environment
  • Responds to and handles patient complaints .

Beauty Advisor

TATA TRENT
Kolkata
04.2016 - 07.2018
  • Customer handeling and service
  • Worked as a perfume and beauty product advisor and sales executive
  • Educating the customer with various beauty products by providing complete makeover
  • Ordered and managed stock; stocked shelves
  • Answered the phone and helped with queries/complaints, remaining professional at all times
  • Worked as a First aid trainer by conducting monthly training for all the staffs and members

Customer Representative Executive

Promotion and Events
Kolkata
01.2007 - 01.2017
  • Worked for various event and promotional agencies
  • Worked for various brands like Loreal, Revlon, Eye Catchers, Hyundai i10 launch, American Tourister,
  • Nokia, Star Jalsha launch event, LG television, STPI softwares, etc
  • Worked as customer representative for various fairs including Infocomm Fair, Furniture Fair, Mega
  • Trade Fair, etc.

Female Hostess

ITC Sonar
Kolkata
01.2010 - 03.2016
  • Takes a supervisory role on a day-to-day basis
  • Attending guests and provide services as per their requirements
  • Served and assisted customers on checkins and checkouts
  • Interdepartmental communication and task handeling
  • Registering and transfering guest requests and complaints to respective departments
  • Answered the phone and helped with queries/complaints, remaining professional at all times
  • Helped train new members of staff

Education

Bachelor of Arts - Arts

University of Calcutta
Kolkata
03.2008 - 03.2011

Skills

Salesundefined

Certification

Basic computer training from IBM

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved performer of the month through effectively working in pressurized environment and helping people with good solutions.

Timeline

Health Counselor , Patient Relation Executive

Karma Ayurveda
08.2020 - Current

Business Development Manager

fruktville
12.2019 - 04.2020

Assistant Center Manager

RICHFEEL HEALTH & BEAUTY PVT. LTD
12.2018 - 11.2019

Beauty Advisor

TATA TRENT
04.2016 - 07.2018

Female Hostess

ITC Sonar
01.2010 - 03.2016

Bachelor of Arts - Arts

University of Calcutta
03.2008 - 03.2011

Customer Representative Executive

Promotion and Events
01.2007 - 01.2017
Monika MazumdarHealth Counselor, Patient Relation Executive, (Sales And Operations)