Monika .
Customer Relationship Executive
New Delhi
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
1
1
Language
Work History
CRE
NIRVANA COUNTRY
02.2026 - Current
- Handle all emails relevant to the help desk.
- Handle all complaints at my gate.
- Assigned the complaint to a dedicated team, such as a plumber, electrician, carpenter, horticulturist, and housekeeping staff, etc.
- Share the daily compliance tracker with seniors.
- Track the old complaint on a daily basis.
- Take the call on the landline, and lodge the complaint on my gate app.
- Make attendance of the vendors.
- Share the daily grooming report with senior management.
- Share job cards with the team and take the feedback from the residence.
- Help the CRM on their task.
FOE (Front office executive)
Maruti
12.2024 - 01.2026
- Handle employee query.
- Greet and give a safety briefing to the client and guest.
- Check all ID cards, vendor cards, and guest requests on the portal.
- Create a report on daily requirements.
- Make PPT and Excel reports for the operational requirements.
- Maintain attendance in Excel, and check the register.
- Handle all emails relevant to the front office.
- Take care of the meeting schedule for employees.
- Handle stationary stock.
- Make an inventory report of the pantry.
- All couriers handle.
- Maintain a daily, weekly, and monthly checklist for housekeeping, and also maintain 5S.
- soft service tasks and create reports as per requirements.
- Maintain cafeteria management.
Senior Executive
Aegis – (Nexa)
10.2019 - 11.2023
- The primary task of my job is to handle calls from customers and provide them with solutions to their queries.
- We must discuss every matter with our team leader to get any issues sorted.
- Must be very effective in providing customer service by providing resolutions to their complicated queries and issues.
- I efficiently set goals and work to avoid any escalations, and maintain the relevancy and quality while providing service to the customers.
- I am taking care of three LOBs.
Technical Support Executive
Tech Vedic Technologies
09.2016 - 08.2019
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot the networking issue and the hardware issue. Arrange for a local technician if a replacement is required.
- Resolve at least 10 technical support inquiries per day.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Education
GNIIT -
NIIT
01-2015
B. A - undefined
Delhi University
01-2012
Air reservation - undefined
YMCA
01-2008
12th - undefined
C.B.S.E Board
01-2005
10th - undefined
C.B.S.E Board
01-2003
Skills
Friendly
Positive
Leadership development
Workshop facilitation
Interests
To achieve my Goal
DECLARATION:
I hereby declare that the foregoing information is correct and complete to the best of my Knowledge and belief. Date: …………… Place: New Delhi (MONIKA)
Timeline
CRE
NIRVANA COUNTRY
02.2026 - Current
FOE (Front office executive)
Maruti
12.2024 - 01.2026
Senior Executive
Aegis – (Nexa)
10.2019 - 11.2023
Technical Support Executive
Tech Vedic Technologies
09.2016 - 08.2019
B. A - undefined
Delhi University
Air reservation - undefined
YMCA
12th - undefined
C.B.S.E Board
10th - undefined
C.B.S.E Board
GNIIT -
NIIT