MONIKA AGGARWAL

Identified and communicated customer needs to supply chain capacity and quality teams.

• Lead demand forecasting processes ensuring 75%+ accuracy in aggregate demand across all SKUs.
• Release and manage monthly S&OP calendars; coordinate cross-functional teams to finalize sales forecasts including schemes, promotions, and market trends
• Oversee FG & RM/PM/stores inventory control, implement liquidation plans, and highlight risks associated with ageing inventory.
• Ensure timely execution of new product launch plans by coordinating supply chain readiness and inventory management.
• Drive system and process improvements by identifying gaps in S&OP activities and designing automated reporting solutions
• Lead cross-functional teams, promoting a culture of excellence and accountability
• Order Fulfillment Management: Oversee daily order fulfillment operations ensuring timely and accurate processing of customer orders.
• Develop and implement strategies for efficient order management, ensuring optimal lead times and customer satisfaction.
• Collaborate with warehouse teams to ensure effective picking, packing, and shipping processes.
• Logistics Coordination: Manage logistics partners and carriers to ensure on-time delivery performance and cost optimization
  Monitor shipping schedules, resolve transportation issues, and manage logistics budgets.

• Developed and maintained relationships with customers and suppliers through account development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Oversaw demand planning, purchasing, and logistics.
• Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
• Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
• Reduced inventory levels and improved supply chain visibility using strategic initiatives.
• Monitored workload against supply base to assess capacity constraints and communicate potential risks and imbalances with stakeholders.
• Used [Software] to monitor and record production resources for all facets of product planning, development, manufacturing and sales.
• Reviewed [Type] inventory stock and reordered to maintain supplies for production.
• Collaborated with cross-functional teams to align production plans with customer requirements.

• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Improved safety procedures to create safe working conditions for workers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed and maintained relationships with external vendors and suppliers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Executed vendor setup and payment, administration of bank accounts and account reconciliations.
• Created organizational structures to improve accounting and finance functions.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Managed life cycle replacement of hardware and software.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Identified trends and assessed opportunities to improve processes and execution.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Updated reports, managed accounts, and generated reports for company database.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Company Overview: Fuerst Day Lawson (India) Pvt
• Ltd
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Created and implemented secure filing systems for sensitive employee and client documents.

• Managed daily administrative operations and coordinated inter-departmental communication
• Supported business process improvements, enhancing operational workflows

• Handled office administration and customer relations, ensuring smooth business operations

• Maintained financial records and supported the accounting department in daily operations

• Involved in business development and distribution management, ensuring customer satisfaction