Monika A M

Client Engagement & Team Management:

• Led 20+ high-priority stakeholder calls to resolve escalations, independently driving end-to-end issue resolution and improving turnaround time by 25%
• Acted as primary liaison between business and technical teams, aligning expectations and delivering tailored strategies to ensure smooth project execution
• Built trust with senior stakeholders through transparent reporting, consistent follow-ups, and strategic, business-aligned recommendations

Collaboration and Project Management:

• Independently Managed 10+ concurrent projects using JIRA, Confluence, and SharePoint, achieving a 98% on‑time delivery rate in a fast‑paced environment
• Led lending data projects with Data Owners, TPMs, and BPMs, ensuring artifact validation, data accuracy, and governance compliance
• Maintained project records, meeting notes, and progress reports in SharePoint to ensure transparency and continuity

Data Management & Governance:

• Led data governance implementation across lending projects, aligning practices with financial and regulatory compliance standards
• Remediated 10+ critical data quality issues by leveraging in-depth Root Cause Analysis (RCA) to identify systemic data lineage gaps, recurring inconsistencies, and reporting inaccuracies that impacted regulatory compliance
• Created end-to-end data flow diagrams using PowerPoint and Visio, and supported CDE registration in Collibra to enhance data lineage and governance
• Written 2000+ Data Quality rules to ensure accuracy, consistency, completeness, and timeliness of critical data, supporting governance and audit requirements
• Validated DQ rules using SQL to ensure logic accuracy, boosting rule effectiveness and reducing false positives by 80%
• Monitored failing DQ rules and supported RCA and stakeholder analysis via DQIP and Appian, leading to quicker resolution cycles and enhanced rule recovery performance

Data Insights & Reporting:

• Leveraged SQL and Excel to uncover patterns in operational data, helping eliminate inefficiencies and boosting workflow effectiveness by 20% .
• Designed scalable Excel and PowerPoint reports, reducing manual effort and report turnaround time by 40%
• Performed data consistency checks and audit validations, resolving issues that increased data reliability by 25%