Monika Bathla

Provided individualized academic support as a home tutor for primary-grade students, focusing on foundational literacy, numeracy, and concept clarity. Designed engaging lesson plans tailored to each child's learning pace and needs, fostering confidence and curiosity through creative teaching techniques and regular progress assessments

Served as a primary teacher at Sanfort Preschool, Ghaziabad, delivering engaging, age-appropriate instruction aligned with early childhood curriculum standards. Played a key role in nurturing children's cognitive, social, and emotional development through interactive activities, storytelling, and foundational learning. Maintained a warm and structured classroom environment, collaborated with parents and staff for holistic progress, and received positive feedback for her dedication and child-centered teaching approach

Handled multifaceted responsibilities, including MIS updates, attendance record management, and customer interaction in a dynamic office environment. Demonstrated strong communication skills by making over 50 calls daily to understand and resolve client issues, while also coordinating with sales executives to identify leads, and follow up with prospective customers. Efficiently managed quotation dispatch, promotional document preparation, and technical-commercial follow-ups, contributing to streamlined operations and improved customer satisfaction.

Taught early primary classes at BACHPAN International School, Ghaziabad, fostering foundational learning through engaging, play-based teaching methods. Demonstrated a strong commitment to child-centric education, using innovative techniques to support intellectual and emotional growth. Collaborated effectively with staff and parents to ensure each student's unique needs were met in a nurturing classroom environment

Worked as a telecaller and backend executive at IndiaInfoline Co. Ltd., handling client communication, lead generation, and post-sales support with professionalism and efficiency. Excelled in managing data entry, follow-ups, and CRM updates, ensuring accurate documentation and smooth operational flow. Recognized for her persuasive communication skills, attention to detail, and ability to multitask in a dynamic work environment

Worked as a customer care executive at Airtel, resolving customer queries and service requests with efficiency and empathy. Maintained high standards of communication and professionalism, ensuring customer satisfaction through timely issue resolution and product support. Demonstrated strong interpersonal skills and adaptability while handling high-volume calls and diverse client needs in a fast-paced environment

Served as a customer care executive at Shipra Packaging Pvt. Ltd., where I efficiently handled client inquiries, service requests, and order follow-ups. Ensured seamless communication between customers and operations, maintained accurate records, and contributed to customer satisfaction through the timely resolution of issues. Demonstrated reliability, attention to detail, and a customer-first attitude in a manufacturing and packaging environment.