Summary
Work History
Education
Skills
Internship Position Of Responsibility
Personal Information
Achievements Activities
Technical Computer Skills
Languages
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic
Monika Bhat

Monika Bhat

Jammu

Summary

Seeking the role of business administrator where I would be given an opportunity to utilize my knowledge and personal skills to gain comprehensive understanding of a reputed organization so as to take responsibility and contribute significantly to the progress of the company.

Work History

Relationship Manager

HDFC LTD.
Rohini Delhi
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Created marketing materials and presentations for prospective clients.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Developed strategies to attract new customers while retaining existing ones.
  • Resolved escalated customer issues efficiently and effectively within established timelines.

Teller/Cashier

HDFC Bank
Nagrota Branch, Jammu
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Explained account information to customers in detail as needed.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Education

MBA - Marketing

Institute of Management Sciences, Jammu University
01.2019

Master of Business Administration - Marketing

Institute of Management Sciences, Jammu University
01.2019

BCA -

Government Women College, Parade
01.2017

XII -

S.S.M Jammu Public Higher Secondary School
01.2014

X -

S.S.M Jammu Public Higher Secondary School
01.2012

Skills

  • Optimistic
  • Self-Motivated & Quick Learner
  • Hard-worker
  • Dedicated & Disciplined
  • Friendly nature
  • Strong persuasion skills
  • Relationship Management
  • Customer Education and Consulting
  • Issue Resolution
  • Customer Relationships
  • Customer Service
  • Relationship Building
  • New Business Development
  • Relationship building and management
  • Account Management
  • Wealth management portfolios
  • Product Recommendations
  • Client Engagement
  • Solution management
  • Relationship review process
  • Banking
  • Service assistance
  • Client Relationships
  • Product Knowledge
  • Time Management
  • Cash Handling
  • Customer Relationship Management
  • Public Speaking

Internship Position Of Responsibility

  • Internship/Industrial Training, SCHOLARSPRO, NOIDA, Online Courses on various aspects dealing with subjects that can provide employment to the students in emerging Online Marketing and can upgrade the existing staff of Multinational and Organizations.
  • Event Coordination, IMS, JAMMU, Jammu, Volunteer and Event Coordinator at "EKTARA2K18" and "EKTARA2K19," state-level open house events organized by IMS, JAMMU.

Personal Information

  • Father's Name: Mr. T. K Bhat
  • Date of Birth: 07/27/1996
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Achievements Activities

  • Certified for Digital Marketing from SCHOLARSPRO at NOIDA.
  • Certified for Event coordination conducted at IMS, Jammu.
  • Participated in many Cultural and Sports Events at school and college levels.
  • Worked as a Core Coordinator in the Technical Events of the College.
  • Attended industrial workshops like "SEBI."
  • Designed a Web Page using HTML for a Cluster University to store all college information.

Technical Computer Skills

  • Basic knowledge of Computer hardware and software
  • HTML
  • MS Office
  • C language

Languages

Hindi, English, Dogri, Kashmiri

Hobbies and Interests

Cooking, Playing Badminton, Listening to Music, Learning new things

Disclaimer

I hereby certify that the details provided above are true to the best of my knowledge.

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Kashmiri
Intermediate (B1)
B1

Timeline

Relationship Manager

HDFC LTD.

Teller/Cashier

HDFC Bank

MBA - Marketing

Institute of Management Sciences, Jammu University

Master of Business Administration - Marketing

Institute of Management Sciences, Jammu University

BCA -

Government Women College, Parade

XII -

S.S.M Jammu Public Higher Secondary School

X -

S.S.M Jammu Public Higher Secondary School

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Monika Bhat