Monika Chahal

• - Leading a team of 80+ employees in optimizing supply chain processes, resulting in a n effective increase in overall efficiency by reducing iteration rate in all three countries.
• - Implemented cost-effective transportation solutions, reducing expenses
• - Ensured compliance with Canadian and US transportation regulations and safety standards which helped in acquisition of new customers.

• I am results-driven Quality Analyst with focus on ensuring exceptional customer service within Amazon's dynamic call center environment
• I adapted at evaluating and enhancing quality of customer interactions, brought proven track record of implementing effective quality assurance methodologies to elevate customer satisfaction and meet Amazon's service standards
• Led team of 20 people with effective team building skills.

As a trainer and customer support executive at Apple’s customer support call center I developed and delivered training programs to equip agents with product knowledge, troubleshooting skills, and exceptional customer service techniques. Helped in onboarding new hires, conducted ongoing training, and provided feedback to improve performance as per the KPI metrics.

• Monitored growth and development of individual soft skills,.
• Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.