Monika Choudhary
Account manager
Bengaluru
Summary
Focused as Vendor consultant with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Vendor consultant
Amazon Development Centre
Bengaluru, India
07.2022 - Current
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Developed plans and strategies to promote continuous improvement.
- Managed on-site evaluations, internal audits and customer surveys.
- Documented stock count and operations to track usage and procurement.
- Improved efficiency and productivity by acquiring new skills.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Promptly responded to customer complaints, conducting follow-up visits to identify cleaning issues and provide immediate solution.
- Evaluated campaign performance to optimise return on investment.
AVS Consultant
Amazon Development Centre
Bengaluru, India
02.2020 - 06.2022
- Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.
- Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.
- Participating in the coordination of new vendors’ onboarding, contributing to set expectations and facilitating discussion using a pre-set agenda.
- Acting as one point of contact and trainer for offshore team members and local teams, identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner.
- Proactively scoping, participating in and delivering small local scale projects. Defining clear briefs and roadmaps, setting the expectations of stakeholders effectively.
Subject Matter Expert
Amazon Development Centre
Bengaluru, KA
01.2019 - 01.2020
- Identify gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes
- Drive continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
- Work with internal Amazon teams to improve operational aspects of their business in providing a great consumer experience
- Develop processes or tool components with documented SOPs for new processes
- Drafted SOPs and work instructions to enforce consistency and adherence to best practices.
- Analysed and resolved complex resource management issues for optimised scheduling.
Sr. Catalog Associate
Amazon Development Centre
Bengaluru, India
04.2015 - 12.2019
- Product listing and audit for selection uploads across multiple categories
- Interacting and coordinating with vendors and category team to help ensure smooth data flow for all required selection attributes for the category
- Participating in the identification and correction of catalog errors and investigating catalog related complaints
- Achieving catalog audit targets and creating reports regarding task assigned on daily basis
- Achieving new product upload targets
- Training and mentoring other associates
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
German Catalog Associate
Amazon Development Centre
Bengaluru, India
05.2013 - 03.2015
- Continuously adapt and learn the new features of various tools and systems and to identify and report the errors
- Perform the quality checks to qualify the customer experience for content viewing.
- To be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Prioritised competing tasks and coordinated high-volume workload to meet business needs.
- Applied tactful communication and personable demeanour to build positive rapport across all enterprise levels.
Education
Bachelor of Arts - English
University of Delhi
Delhi, DL 06.2018 - 08.2021
Bachelor of Commerce - Commerce
EIILM University
India 06.2008 - 07.2011
Advance Diploma - German language
University of Delhi
Delhi, DL 05.2010 - 06.2012
B2 Certificate - German Language
Goethe Institute
Delhi, DL 01.2011 - 05.2011
Skills
Vendor relations
undefinedTimeline
Vendor consultant
Amazon Development Centre
07.2022 - Current
AVS Consultant
Amazon Development Centre
02.2020 - 06.2022
Subject Matter Expert
Amazon Development Centre
01.2019 - 01.2020
Bachelor of Arts - English
University of Delhi
06.2018 - 08.2021
Sr. Catalog Associate
Amazon Development Centre
04.2015 - 12.2019
German Catalog Associate
Amazon Development Centre
05.2013 - 03.2015
B2 Certificate - German Language
Goethe Institute
01.2011 - 05.2011
Advance Diploma - German language
University of Delhi
05.2010 - 06.2012
Bachelor of Commerce - Commerce
EIILM University
06.2008 - 07.2011
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