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Monika Dariyani
Campaign Management Associate
Mumbai
Summary
Qualified campaign management associate with solid background in managing projects and streamlining processes. Proven track record in leading cross-functional teams and implementing effective strategies for business growth. Demonstrated ability to optimize resources and foster collaborative environments to achieve organizational goals.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sr. Customer Service Associate
Accenture
08.2021 - Current
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Provided consistently high-quality support via phone, email, chat, or social media channels as needed per individual cases.
Campaign Management Associate
Accenture
06.2021 - Current
- Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Reduced staff turnover rates through proactive talent management initiatives such as mentorship programs, career development plans, and performance appraisals.
- Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
Customer Service Officer
Indigo Airlines
01.2019 - 06.2020
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Bachelor of Business Administration -
Arihant College
05.2018
Skills
Complaint handling
Customer relations
Decision-making
Excellent communication
Adaptability and flexibility
Email Client engagement
Escalation problem-solving
MS office
Certification
Diploma In Digital Marketing From IIDE
Interests
Swimming
Reading Books
Timeline
Certified Soft-skills and Communication Trainer
01-2024
Diploma In Digital Marketing From IIDE
10-2023
Sr. Customer Service Associate
Accenture
08.2021 - Current
Campaign Management Associate
Accenture
06.2021 - Current
Customer Service Officer
Indigo Airlines
01.2019 - 06.2020
Bachelor of Business Administration -
Arihant College
Softwares
- Google AdWords
- Google Analytics
- Facebook Ads Manager
- Semrush