Monika Dinakar
Chennai,TN
Summary
Application Engineer / Inside Sales Engineer with 4+ years of experience in valves and instrumentation, including technical application support, CRM analysis, and customer coordination for MEA markets. Experienced in valve sizing support, technical clarifications, quotation preparation, pricing coordination, and order processing in line with customer specifications and industry standards. Seeking to contribute technical expertise and commercial acumen to support sales growth, ensure accurate solution selection, and enhance customer satisfaction in a dynamic engineering sales environment.
Overview
4
4
years of professional experience
Work History
CRM Analyst & Application Engineer
Emerson
08.2023 - Current
- Lead and Manage Marketing & Inside Sales Projects for MEA Trade and Intercompany transactions from RFQ to Order Fulfillment.
- Analyze and Review Customer Requirements to develop competitive proposals and sales strategies aligned with market demands.
- Prepare and Present Technical & Commercial Proposals, ensuring compliance with customer specifications and organizational standards.
- Engage Directly with Customers and Regional Sales Teams via virtual meetings to clarify technical and commercial queries, strengthening customer relationships.
- Support Sales Teams in handling revisions, responding to technical queries (TQs), and coordinating with engineering teams to ensure seamless project execution.
- Develop and Conduct Internal Training Programs to enhance the competency of the sales and marketing team.
- Identify Business Opportunities and Generate Leads by analyzing RFQs and market trends.
- Manage Order Processing & Transactional Support, ensuring smooth coordination between sales, factory, and logistics teams.
- Act as a Key Liaison for Specific Regional Sales Teams, providing insights, reports, and support for major projects.
- Monitor and Optimize Sales Performance Metrics, including RFQ response time, proposal accuracy, and productivity levels.
- Mentor and Guide Team Members, reviewing sales quotations and ensuring alignment with organizational strategy.
Jr. Customer Service Executive – Provisioning & Configuration Management
Tata Communication Transformation services
02.2022 - 07.2023
- Deciding the last mile connectivity for multiple customer projects in telecom domain.
- Based on the customer requirements, determining the OSI layer products and implementing designs.
- In hand experience in ethernet wireline, Internet Access, etc.
- Routing the customer circuits with optimal solution & cost effectiveness, using layer 1,2 & 3 devices based on the bandwidth and distance of the route between customer location and exchange site.
- Working as the active participant in Access planning, circuit writing, reworks, ordering, Delivery management & Quality assurance and learnt all these process in the short term with expertise.
- Worked on the delivery of complex designs in core network for customer which includes DWDM Equipment design & Capacity management.
- Circuit Designing for core network connectivity using DWDM Ciena equipment.
- Co-Ordinating with the field & test engineer for executing the plans for network solution without any failure and impact on other live circuits.
- Leading Projects for different customers like AT&T, COLT Technologies, Verizon, City fiber, Virgin Media with high bandwidth requirements & complex designs.
- Direct interaction with the end user to understand the requirements, helping the reduction in cycle time to complete the works.
- Cramer circuit provisioning & inventory management.
- Visio – Diagram for stakeholders to understand the routing solution and requirements to complete the design.
- Hi5 Award – For responsive focus on execution.
- Bravo Award – For Can do attitude and growth mindset
Education
Master of Business Administration - Operation Management
Centre For Distance Education, Anna University
Chennai, India01-2023
Bachelor of Engineering - Electrical & Electronics Engineering
KCG College of Technology
Chennai, India01-2021
Higher Secondary -
P N Dhawan Adarsh Vidyalaya Matriculation Higher Secondary School
Chennai, India01-2017
Secondary Education -
St. Ursula’s Anglo Indian Higher Secondary School
Chennai, India01-2015
Skills
- Microsoft Office
- SAP
- ORACLE
- Power Automate
- Power Apps
Skills
- Business Development
- Market Research & Analysis
- Pricing & Cost Estimation
- Presentation & Negotiation
- Strategic Thinking
- Problem-Solving
- Communication & Collaboration
Languages Known
English
Tamil
Hindi
Timeline
CRM Analyst & Application Engineer
Emerson
08.2023 - Current
Jr. Customer Service Executive – Provisioning & Configuration Management
Tata Communication Transformation services
02.2022 - 07.2023
Master of Business Administration - Operation Management
Centre For Distance Education, Anna University
Bachelor of Engineering - Electrical & Electronics Engineering
KCG College of Technology
Higher Secondary -
P N Dhawan Adarsh Vidyalaya Matriculation Higher Secondary School
Secondary Education -
St. Ursula’s Anglo Indian Higher Secondary School