Monika Francis
Summary
Innovative and solutions-focused sales associate with 3 years of experience demonstrating outstanding performance in meeting client-based sales requirements. Forward-thinking and enterprise problem-solver with tactical foresight, consistently capitalizing on growth opportunities to improve bottom-line performance and optimize organizational efficiency, productivity, and profitability. Expertise lies in delivering value-added systems, programs, and procedures. Articulate communicator, presenter, and trainer with a direct and decisive management style that focuses on matrix teamwork and clearly defined mission and values for lead generation, team management, and sales. Highly outgoing sales professional with extensive customer service and sales experience. Proven track record of driving increased revenue, enhancing the buying experience, and elevating company profile within targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
IT Sales Associate
KOOPS Technologies Private Limited
01.2021 - 11.2024
- Speak to customers, either face to face via Google Meets or Zoom and over the phone.
- Gain an understanding of customers' diverse and specific business needs and apply product knowledge to meet them.
- Prepare and deliver presentations and demonstrations of software to customers
- Provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
- Network with existing customers in order to maintain links and promote additional products and upgrades
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Client Relationship Associate
Evitamin Business Consulting Private Limited
01.2020 - 12.2021
- Oversee all aspects of collecting payments due from accounts receivable
- Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations
- Conduct followup calls with customers to collect past due payments
- Manage individual accounts at 30, 90 and 180 day level using database systems service
- Determine if product function, condition or utilization caused problems that were not addressed by customer Work
- Work with clients with hardships to make monthly payments that would fulfill the full payment
- Negotiate partial payments if deemed necessary due to Product issue
- Analyze accounts past due by 180 days and determine collection feasibility, sending worst case scenario to accounting for bad debt status
Customer Relationship Associate
Vendtech Corporation
01.2018 - 11.2019
- Maintains customer relationship by responding to inquiries; documenting actions
- Prepare for customer inquiries by studying products, services, and customer service processes
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Record customer inquiries by documenting inquiry and response in customers' accounts
- Improve quality service by recommending improved processes; identifying new product and service applications
Internship Details
ICICI SECURITIES LIMITED
04.2017 - 06.2017
- A distribution channel represents a chain of businesses or intermediaries through which the final buyer purchases a good or service
- Distribution channels include wholesalers, retailers, distributors, and the Internet
- In a direct distribution channel, the manufacturer sells directly to the consumer
- Indirect channels involve multiple intermediaries before the product ends up in the hands of the customer
Education
Master of Business Administration - Finance
Prestige Institute of Management And Research
Indore, Madhya Pradesh 08.2016 - 08.2018
PGDCA(PRIVATE) - undefined
DR.CV Raman University
Bilaspur, Chhattisgarh 07.2014 - 07.2016
Bachelor of Commerce -
Government Girls Degree College
Bilaspur, Chhattisgarh 07.2011 - 07.2014
Secondary Education - CBSE
St. Francis Senior secondary school
Bilaspur, Chhattisgarh 07.2010 - 05.2011
Secondary Education - CBSE
St. Francis Senior secondary school
Bilaspur, Chhattisgarh 07.2008 - 05.2009
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Listening skills
Teamwork and collaboration
Relationship building
Cold calling
Product demonstrations
CRM software proficiency
Additional Information
Completed Certification Course on Tally ERP -9 and Advance Excel from Bhavya Technovision,
Workshops attended From MICR on Microsoft office.,
Completed GST course From Bhavya Technovision.
Timeline
IT Sales Associate
KOOPS Technologies Private Limited
01.2021 - 11.2024
Client Relationship Associate
Evitamin Business Consulting Private Limited
01.2020 - 12.2021
Customer Relationship Associate
Vendtech Corporation
01.2018 - 11.2019
Internship Details
ICICI SECURITIES LIMITED
04.2017 - 06.2017
Master of Business Administration - Finance
Prestige Institute of Management And Research
08.2016 - 08.2018
PGDCA(PRIVATE) - undefined
DR.CV Raman University
07.2014 - 07.2016
Bachelor of Commerce -
Government Girls Degree College
07.2011 - 07.2014
Secondary Education - CBSE
St. Francis Senior secondary school
07.2010 - 05.2011
Secondary Education - CBSE
St. Francis Senior secondary school
07.2008 - 05.2009
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