Monika Gaikwad
Thane
Summary
Results-driven professional with over nine years of experience at Capita India Pvt Ltd, specializing in the O2 telecom credit team. Demonstrated expertise in programming languages including C, Java, and Python enhanced customer service outcomes, achieving a significant reduction in complaint resolution times. A collaborative approach coupled with strong communication skills facilitated continual process improvements and elevated team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Executive
Capita India Pvt Ltd
Vikroli
09.2015 - Current
- I have worked for more than nine years.
- During this period, for the first 12 months, I worked for the Utility process.
- I am working with a leading telecom industry in the UK that is O2.
- Here I am working for the credit team.
- I am doing allocation work.
- Monitored issue resolution timeframes, seeking continual improvements to avoid further customer complaints.
- Handled lifecycle customer complaints professionally, from the initial raising of issues through to a positive resolution.
- Built and maintained strong working relationships with colleagues to help deliver exceptional customer service.
- I have a good understanding of computer hardware, including RAM/ROM, various RAM types, SSD/HDD, microprocessors, etc.
- Exhibited proficiency in programming languages including C, C++, Java, Python, SQL, DBMS, HTML, CSS, and R.
- Good understanding of manual and automation testing
Education
MCA - Matser of Computer Application
JSPM JSCOE College of Engineering
PUNE MAHARASHTRA01.2015
BCA - Bachelor of Computer Application
Tikaram Jagannath College
Pune Maharashtra01.2011
HSC -
ST. Mira’s College
Pune Maharashtra01.2008
SSC -
N.S.B.V School
Netaji Subhash Chandra Bose Vidyalaya01.2006
Skills
- Ability to work within a highly dynamic and fast-paced environment
- Skilled communicator
- Excellent verbal skills
- Excellent writing skills
- Excellent presentation skills
- Ability to grasp and simplify complex process interactions
- Ability to implement business needs into technology
- Inquisitive
- Curious
- Creative
- Outstanding abilities to work in a team environment
- Ability to handle responsibilities
Certification
- Software Testing.
- Selenium with Java.
- Data Science.
- Programming in 'C', 'C++' language.
- Programming in Core Java.
- Good understanding of Python and R languages.
- Good understanding of HTML, CSS, JavaScript, SQL and DBMS.
Disclaimer
I hereby declare that, the above-mentioned information is correct, up to my knowledge and belief. I bear the responsibility for correctness of the above mentioned particulars.
Languages
- English
- Hindi
- Marathi
Personal Information
- Citizenship: Indian
- Blood Group: O+
- Date of Birth: 12/06/90
Accomplishments
- I got first prize in blind coding inter-college competition at JSPM JSCOE College.
Timeline
Senior Customer Executive
Capita India Pvt Ltd
09.2015 - Current
MCA - Matser of Computer Application
JSPM JSCOE College of Engineering
BCA - Bachelor of Computer Application
Tikaram Jagannath College
HSC -
ST. Mira’s College
SSC -
N.S.B.V School
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