Monika Joshi
Senior Software Quality Assurance Engineer
Bengaluru,KA
Summary
Extensive experience in leading and transforming quality engineering teams distributed across the globe. Efficient and transformational leader driving key initiatives to reduce cost and time to market, and improve consistency, reliability, and quality of the delivery. Critical thinker and problem solver with extensive experience in managing complex projects, releases, and end-to-end delivery.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Software Quality Assurance - Senior Engineer
FICO
Bengaluru, Karnataka
02.2010 - Current
- Lead and mentor quality engineering teams toward excellence in critical thinking, strategic partnerships, and Agile-based engineering growth.
- Trained and mentored interns extensively and prepared them for product delivery.
- Define and execute testing methodologies and best practices to ensure high-quality deployments in suitable time frames, reducing testing cycles and resource use by 50%+ by eliminating waste and redundancy through test simplification, consolidation, and automation.
- Champion end-to-end module automation, facilitating correct ROI categorization and driving 40% increase in test execution efficiency across cross-functional teams.
- Perform root cause analysis for production issues, enhance test frameworks, and implement automation code review cycles to improve test coverage, reducing defect leakage by 80% for production deployments.
- Stakeholder management
- Manage scrum of geographically distributed large product engineering teams,conducting mid-cycle milestone reviews with stakeholders to analyze and manage the impact, delays, patch releases, and hotfix planning based on revenue capacity.
- Report quality metrics to the executive team, additionally reviewing the product and release backlogs with internal and external stakeholders to analyze resource capacity and prioritize the backlog.
- Facilitate customer relationship management, improvement, and managing escalations through active listening.
Software Quality Assurance - Lead Engineer
FICO
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Estimated labor hours for different testing projects and functions.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Tested software programs and applications.
- Demonstrated new product features and functionality to clients, managers and team members.
Software Quality Assurance - Engineer II
FICO
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Developed and executed QA test cases, scripts and procedures for manual/automated software maintenance.
Software Engineer
AOL Online India pvt ltd.
Bengaluru, Karnataka
11.2006 - 01.2010
Software Engineer
Qwest Software Services
Bengaluru, Karnataka
06.2005 - 11.2006
Software Engineer Intern
Caritor India Pvt Ltd.
Bengaluru, Karnataka
06.2004 - 06.2005
Software Developer Intern
Net-Kraft India Pvt Ltd
Bengaluru, Karnataka
11.2003 - 05.2004
Education
Bachelor of Engineering Technology - Computer Science
East Point College
Bangalore 06.1999 - 06.2003
Skills
Product delivery
Development Lifecycle
Product management
Team building and mentoring
Stakeholder management
Root cause analysis
Testing - Integration/manual/migration
JSON / XML’s
Adaptability and flexibility
Agile
Timeline
Software Quality Assurance - Senior Engineer
FICO
02.2010 - Current
Software Engineer
AOL Online India pvt ltd.
11.2006 - 01.2010
Software Engineer
Qwest Software Services
06.2005 - 11.2006
Software Engineer Intern
Caritor India Pvt Ltd.
06.2004 - 06.2005
Software Developer Intern
Net-Kraft India Pvt Ltd
11.2003 - 05.2004
Bachelor of Engineering Technology - Computer Science
East Point College
06.1999 - 06.2003
Software Quality Assurance - Lead Engineer
FICO
Software Quality Assurance - Engineer II
FICO