Summary
Overview
Work History
Education
Skills
Timeline
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Monika Joshi

Monika Joshi

Product & Delivery Manager
Bengaluru,KA

Summary

Product and Delivery Leader with hands-on experience across development, QA, and product roles. Expert in designing, delivering, and enhancing products by aligning business needs, customer expectations, and technical feasibility. Known for managing delivery commitments, building client trust, and driving value through structured planning and strong stakeholder coordination. Customer-first approach is at the core of my working style.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Product & Delivery Manager, Sr Manager

FICO India Pvt Ltd
Bengaluru, Karnataka
02.2010 - Current
  • I was responsible for six releases, including new features, customer enhancements, technical debt, and performance optimizations
  • I established a process that requires all new features to include non-functional requirements
  • The compressed scale of points has been rescaled to create a range
  • Performance testing strategies were developed and implemented
  • Ensure close engagement with business stakeholders, demos every two weeks to align features with business value, and early feedback in order to prevent last-minute changes
  • Collaborate with the testing team to help them develop a comprehensive list of tests and different angles to test the feature
  • Assisting testers with creating product migration strategies and end-to-end testing of the feature.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.

Software Quality Assurance - Senior Engineer

  • Led a high-performance software testing team of seven personnel through all phases of application development, ensuring products met or exceeded organization/industry standards
  • Authored the migration test plan on my own, trained interns in the migration activity, and successfully migrated four times in production (different regions)
  • Perform root cause analysis of production issues and maintain the RCA document
  • Improved test coverage by enhancing test frameworks, and automating code reviews to improve test coverage, reducing defect leakage by 80% for production deployments
  • I designed and led the test strategy and test plan for the project
  • I reviewed activities such as requirements review, design review, test strategy review, and test case review
  • Successfully worked on assignments for release planning , sprint planning ,also involved in product backlog meetings, product reviews and deciding upon further course of action
  • Participated in understanding and validating requirements for epics
  • Test case categorization, defect raising, and demo delivery best practices implemented
  • Initiated the subject matter expert program, trained a team of 5 interns through an extensive training program
  • The same team is now capable of handling complex user stories
  • Formulated the plan for training the team and making the workforce capable of delivering the product
  • Consolidation of all tests (originating from different releases) into fewer than 500, keeping the testing cycle under a week.

Software Quality Assurance - Lead Engineer

  • Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment
  • Trained and guided onsite and offshore team members in quality assurance standards, policies, and procedures
  • Gathered data on integration issues and vulnerabilities and outlined improvement recommendations
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members
  • Created test cases and test scripts to maintain cohesive team approach to product development
  • Estimated labour hours for different testing epics
  • Proposed development and testing improvements to positively impact usability, function, and performance
  • Tested software programs and applications
  • Demonstrated new product features and functionality to clients, managers, and team members.

Software Quality Assurance - Engineer II

  • Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools
  • Resolved technical issues and forecasted troubleshooting complications during software trials
  • Developed and executed QA test cases, scripts and procedures for manual/automated software maintenance.

Software Engineer

AOL Online India pvt ltd
Bengaluru
11.2006 - 01.2010

Software Engineer

Qwest Software Services
Bengaluru
06.2005 - 11.2006

Software Engineer Intern

Caritor India Pvt Ltd
Bengaluru, Karnataka
06.2004 - 06.2005

• Collaborated with development teams to write efficient and maintainable code, enhancing software functionality.
• Developed comprehensive reports and documentation to streamline the software development process.
• Contributed to project success by implementing best coding practices, resulting in improved team productivity.

Education

Bachelor of Computer Science - Engineering Technology

East Point College
Bangalore
06.1999 - 06.2003

Post Graduate Certificate Programme In Product Management - Product Management

IIT
Indore
01.2023 - 07.2023

Skills

Management & Tools: JIRA, Confluence, AHA!, Lucid Charts, Agile/Scrum Development & APIs: Java, XML, JSON, REST, gRPC, Web Services, APIs Cloud Technologies: AWS (QuickSight, foundational AWS services) Design & UX: Figma Documentation & Productivity: Microsoft Excel, Word, PowerPoint

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Timeline

Post Graduate Certificate Programme In Product Management - Product Management

IIT
01.2023 - 07.2023

Product & Delivery Manager, Sr Manager

FICO India Pvt Ltd
02.2010 - Current

Software Engineer

AOL Online India pvt ltd
11.2006 - 01.2010

Software Engineer

Qwest Software Services
06.2005 - 11.2006

Software Engineer Intern

Caritor India Pvt Ltd
06.2004 - 06.2005

Bachelor of Computer Science - Engineering Technology

East Point College
06.1999 - 06.2003

Software Quality Assurance - Senior Engineer

Software Quality Assurance - Lead Engineer

Software Quality Assurance - Engineer II

Monika JoshiProduct & Delivery Manager