Monika K

• Acted as a Subject Matter Expert (SME) for various billing processes.
• Utilized ERP and billing systems to update account statuses, process payments, and track receivable activities.
• Assisted customers in understanding their charges, resolving questions and disputes with professionalism and clarity.
• Reviewed customer statements for accuracy, verifying charges and resolving discrepancies promptly.
• Ensured compliance with SOX regulations.
• Collaborated closely with the Collections team to support effective resolution of overdue accounts and minimize risk
• Provided training and support to team members on new and existing processes.
• Completing Month-End Close activities as required.
• Answering internal billing questions in a timely & professional manner, including escalations.
• Prepared sales orders and invoices, Ic, reconciliation and managed customer returns.
• Provided support for legacy customers (100+) & partners (30+ ) ensuring satisfaction and retention.
• Maintained detailed documentation of customer interactions and account adjustments to support audit and compliance requirements.
• Supported continuous process improvements to enhance billing accuracy and streamline accounts receivable workflows.
• Analyzed financial data to identify areas for cost reduction or optimization within the billing department.

• Ensured compliance with regulatory requirements while managing detailed application processes and documentation (+ 100 document in a day) .
• Maintained accurate records and tracked progress to guarantee timely completion of tasks.
• Responded promptly and professionally to client inquiries, providing clear information and resolving concerns.
• Coordinated effectively with external agencies and internal teams to facilitate smooth process flow and approvals.
• Prepared and submitted comprehensive documentation, ensuring adherence to procedural standards.
• Followed up proactively on outstanding tasks to meet deadlines and improve overall service delivery.
• Identified opportunities to streamline office processes, enhancing efficiency and client satisfaction.
• Conducted interviews with prospective immigrants to assess eligibility for visas based on established criteria.

Delivered personalized guidance and support, tailoring communication to individual needs for effective understanding.

• Developed structured plans and materials to organize complex information clearly and logically.
• Monitored progress through regular assessments, ensuring continuous improvement and goal achievement.
• Provided clear explanations and resolved queries, fostering confidence and satisfaction.
• Maintained open communication with parents to report performance and address concerns professionally.
• Created a positive, patient, and supportive environment to encourage engagement and collaboration.