Summary
Overview
Work History
Education
Skills
Timeline
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Monika Kasthuri

Hyderabad,TG

Summary

  • Resolving Incident and Problem records opened by clients and other stakeholders.
  • Responsible for prioritizing task, defects, and development activities; to drive them to resolution.
  • Responsible for Managing and resolving all the Development requests made by various stakeholders.
  • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners.
  • Regular connect with business process owners for status and requirement clarifications.
  • Responsible for designing and creating Instruction and Guideline documents and maintaining them.
  • Responsible for mentoring and training new team members on modules and functionality for ServiceNow.
  • Responsible for ensuring that requestors are informed and updated with the latest developments of ServiceNow.

Overview

9
9
years of professional experience

Work History

Expert System Engineer

Colruyt Group
12.2014 - Current

Colruyt Group - Expert System Engineer
April 2021 - Current

Onsite work experience of 14 months in Belgium.
Colruyt Group - Senior System Engineer
April 2019 - Mar 2021
Colruyt Group - System Engineer
April 2017 - Mar 2019
Colruyt Group - Associate System Engineer
April 2015 - Mar 201 7

Colruyt Group - Trainee System Engineer

Dec 2014 - Mar 2015


  • Handled migration of legacy systems to latest technologies that includes replacing in-house application to servicenow On-call module.
  • Replaced Call management with the Service Operation workspace.
  • ServiceNow component owner for Request fulfillment.
  • Experienced in ServiceNow support and Administration.
  • Worked on Workflow related enhancements.
  • Identified issues, root cause, analyzed information and provided solutions to problems.
  • Good experience in creating visualizations in Kibana and integration.
  • Preparing the reports requested by Management and client.

Education

Bachelor of Technology - Computer Science And Engineering

Guru Nanak Institutions Technical Campus
Hyderabad, India
04.2014

Skills

  • Servicenow since Quebec version till date
  • Experienced with upgrading and patch management skills
  • Good experience with Java Script, HTML, XML, Workflow
  • Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, creating SLAs
  • Operating systems - Linux/Unix and Windows
  • Good experience with Elastic Stack (log stash, kibana) , Micro focus OMI (event monitoring tool)
  • Experienced with control-M batch-scheduler and SQL

Timeline

Expert System Engineer

Colruyt Group
12.2014 - Current

Bachelor of Technology - Computer Science And Engineering

Guru Nanak Institutions Technical Campus

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Monika Kasthuri