Monika Kumari

- Provide prompt and efficient technical support to clients via phone, email.

- Diagnose and troubleshoot hardware and software issues, ensuring timely resolution.

- Escalate complex technical problems to higher-level support teams when necessary.

- Document all client interactions, issues, and resolutions accurately in the support ticketing system.

- Follow up with clients to confirm the resolution of their technical problems and ensure satisfaction.

- Maintain up-to-date knowledge of company products, services, and industry trends.

- Create and update technical support documentation and resources.

- Assist in training new team members and providing guidance on best practices.

- Conduct detailed market research to identify emerging trends, competitive landscape, and potential business opportunities.
- Analyze financial data and market indicators to support the development of business strategies and growth initiatives.
- Prepare comprehensive business reports, presentations, and proposals for senior management and stakeholders.
- Collaborate with cross-functional teams to develop and implement business plans and strategies.
- Monitor and evaluate the effectiveness of business development strategies, providing insights and recommendations for improvement.
- Assist in identifying and pursuing new business ventures, partnerships, and strategic alliances.
- Support the sales team with data-driven insights and analysis to enhance sales performance.
- Develop and maintain a robust database of market intelligence, competitor analysis, and industry benchmarks.

- Assist customers with inquiries and issues related to KYC procedures via phone, email, and chat.

- Verify customer identity documents and ensure compliance with regulatory requirements.

- Process and review customer information to identify and mitigate potential risks.

- Maintain accurate and up-to-date records of customer interactions and verification processes.

- Collaborate with the compliance team to address any discrepancies or suspicious activities.

- Educate customers about the importance of KYC and guide them through the verification process.

- Provide timely and accurate responses to customer inquiries, ensuring a high level of customer satisfaction and handling the EKYC escalations.

- Identify opportunities for process improvements and contribute to the development of best practices for KYC procedures.