Monika M

Duration: 9 Months
Designation: Test Engineer
Role: Manual and Automation Tester

Project Title: Frontier Communication
Project Duration: 9 Months
Domain: Telecommunication
Client: Frontier

Project Overview:
The project aimed to enhance the online telecom service portal, ensuring customers could check service availability and place orders seamlessly. The goal was to increase data reliability and streamline backend validations. It involved testing workflows for new connections, plan changes, address-based eligibility, and customer journey optimization.

Roles and Responsibilities:

• Created and executed manual test cases for Order Entry and Serviceability.
• Developed automation scripts using Selenium WebDriver, TestNG, and Java.
• Performed API testing with Postman for backend service validation.
• Logged bugs in JIRA and collaborated with dev teams for resolution.
• Actively participated in Agile ceremonies and daily standup.
• Conducted regression and UAT testing prior to production deployments.

Duration: 2.2 Years
Designation: Associate Consultant
Role: Manual and Automation Tester

Project Title: SyntBots
Project Duration: 2 Years
Domain: IT Automation / Enterprise Solutions

Project Description:
The SyntBots platform was used to automate IT operations and enterprise processes. The project focused on reducing manual interventions in ITSM, enabling faster DevOps, and improving infrastructure reliability through AI-driven automation.

Roles and Responsibilities:

• Analyzed business requirements and created test cases for automation workflows.
• Performed manual testing for incident remediation, patch management, and deployment tasks.
• Developed Selenium automation scripts using Java, TestNG, and Page Object Model (POM).
• Validated RESTful APIs using Postman to ensure accurate service responses.
• Used SQL queries to validate backend data in Oracle databases.
• Tracked and managed defects using Excel and collaborated with the dev team for fixes.
• Configured and triggered automation jobs in Jenkins as part of CI/CD pipeline.
• Participated in Agile ceremonies including sprint planning, reviews, and retrospectives.