Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Details
Timeline
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Monika Makhloga

New Delhi

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Coustomer Service Accociate

Teleperfomance
Gurugram
03.2022 - 12.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Senior Ticketing Executive

Seven Seaz Vacation Pvt Ltd.
New Delhi
11.2015 - 02.2020
  • Handling B2B customers.
  • Domestic ticket issuance, reissuance, refunds, billing, etc.
  • Coordination with various departments for payments and other requirements.

Travel Consultant

Belair Travel & Cargo Pvt Ltd
Noida
03.2012 - 10.2015
  • Handling B2C & B2B customers
  • Domestic and International ticket issuance, reissuance, billing, etc.
  • Co-ordination with various departments for payments & other requirements

Education

12th CBSE

DELHI KANNADA SR SEC SCHOOL
LODHI ROAD
01-2011

10th CBSE

DELHI KANNADA SR SEC SCHOOL
LODHI ESTATE
01-2009

Skills

  • Travel Arrangements
  • Networking
  • Supervision and leadership
  • Analytical Thinking
  • Self-Directed
  • Dependable and Responsible

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Amadeus & Galileo

Personal Details

Date of Birth : 01 MAY 1994

Marital Status : Married 

Nationality : Indian 

Gender : Female 

Father's Name : Mr Karan Ramola

Timeline

Coustomer Service Accociate

Teleperfomance
03.2022 - 12.2023

Senior Ticketing Executive

Seven Seaz Vacation Pvt Ltd.
11.2015 - 02.2020

Travel Consultant

Belair Travel & Cargo Pvt Ltd
03.2012 - 10.2015

12th CBSE

DELHI KANNADA SR SEC SCHOOL

10th CBSE

DELHI KANNADA SR SEC SCHOOL

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Monika Makhloga