Monika Nagla
Hyderabad
Summary
- Core responsibility is customer satisfaction and meeting service levels.
- Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 1.5 years of experience helping customers by resolving their complaints.
- Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
- Resourceful and dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Fraud and Claim Management Associate
Wells Fargo.
Hyderabad
05.2022 - Current
- Resolving customer queries using multiple tools and escalating any kind of denials to the appropriate queues,through supervisory approval.
- Created reports, presentations, and other documentation for upcoming team members.
- Identified opportunities for process improvement.
- Researched best practices used by the pears and implemented for more efficiency and quality.
- Performed duties and assignments within established timeframes.
- Investigated and researched on complex data and problems by gathering and analyzing appropriate information.
- Achieving targets on day to day basis.
Education
Bachelor of Commerce - Commerce And Accounting
St. Florence's High School
Goshamahal04.2012
Skills
- Data Entry
- Computer Skills
- Process Improvement
- Work Planning and Prioritization
- Flexible Schedule
- Time Management
- Courteous and Professional
- Decision-Making
Affiliations
Gardening
Baking
Cooking
Art and craft
Languages
English
First Language
Hindi
Beginner
A1
Telugu
Beginner
A1
Technical Skills
- Data Analysis using FDR,First track,XPM,Prevent.
- Microsoft Excel,Powerpoint and Word.
- Tally.
C
Timeline
Fraud and Claim Management Associate
Wells Fargo.
05.2022 - Current
Bachelor of Commerce - Commerce And Accounting
St. Florence's High School
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